An amazing product for managing sales processes
March 22, 2022
An amazing product for managing sales processes

Score 9 out of 10
Vetted Review
Verified User
Software Version
Sage CRM Cloud Professional
Overall Satisfaction with Sage CRM
We are using Sage CRM from last 3 years. Before this we were storing all data on our inbuilt CRM hosted on locally based servers. By using Sage CRM we can now build strong customer relationships. We have increased the productivity of the sales, marketing, and customer team. We can reduce costs by using it and can have a complete view of customers. It is easy to use and quick to implement. The best part is that it is very user friendly and reports about team can be generated easily.
Pros
- Reporting - We can now generate real time reports of the leads. Plus we can also have a look at our team performance easily.
- Access - Sage CRM can be accessed from anywhere in the world since it is based on cloud.
- Productivity - Productivity has really increased since we started using the CRM.
- Sales & Marketing teams now work together since all have access to the data using the CRM.
Cons
- Support - Support is really slow and sometimes it takes days to resolve a query
- Updates - Updates needs to be more frequent. Software and security upgrades needs to be more frequent.
- Training - The product is user friendly but Sage team should conduct trainings for new features every 6 months.
- Firstly the productivity jumped as the reporting was very accurate.
- Secondly follow-ups with the clients are now regular which helped to increase the number of leads.
- Thirdly accessibility to the CRM in any region also helped us a lot in increasing revenue.
We evaluated many other CRM but selected Sage CRM because it is one of the most cost effective CRM's available in the market. I would say this is the best platform to manage leads, though they have not a great customer support team still it solves the basic problem of lead management. We could also customize the product according to our needs which was not available with other products.
Do you think Sage CRM delivers good value for the price?
Yes
Are you happy with Sage CRM's feature set?
Yes
Did Sage CRM live up to sales and marketing promises?
Yes
Did implementation of Sage CRM go as expected?
Yes
Would you buy Sage CRM again?
Yes
Comments
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