Empower vs. vcita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Empower
Score 8.8 out of 10
N/A
N/AN/A
vcita
Score 9.0 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$35
per month
Pricing
Empowervcita
Editions & Modules
No answers on this topic
Essentials
$35
per month
Business
$65
per month
Platinum
$110
per month
Offerings
Pricing Offerings
Empowervcita
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing.
More Pricing Information
Community Pulse
Empowervcita
Features
Empowervcita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Empower
9.2
2 Ratings
17% above category average
vcita
8.8
5 Ratings
12% above category average
Customer data management / contact management9.72 Ratings9.55 Ratings
Workflow management9.32 Ratings8.04 Ratings
Territory management9.32 Ratings00 Ratings
Opportunity management9.02 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.02 Ratings00 Ratings
Contract management9.02 Ratings00 Ratings
Quote & order management9.02 Ratings00 Ratings
Interaction tracking9.32 Ratings00 Ratings
Channel / partner relationship management9.02 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Empower
9.3
2 Ratings
19% above category average
vcita
-
Ratings
Case management9.32 Ratings00 Ratings
Call center management9.32 Ratings00 Ratings
Help desk management9.32 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Empower
8.0
1 Ratings
4% above category average
vcita
7.0
3 Ratings
10% below category average
Lead management8.01 Ratings00 Ratings
Email marketing8.01 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Empower
7.3
1 Ratings
5% below category average
vcita
8.0
5 Ratings
4% above category average
Task management8.01 Ratings00 Ratings
Billing and invoicing management6.01 Ratings9.05 Ratings
Reporting8.01 Ratings7.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Empower
9.3
2 Ratings
20% above category average
vcita
-
Ratings
Forecasting9.32 Ratings00 Ratings
Pipeline visualization9.32 Ratings00 Ratings
Customizable reports9.32 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Empower
8.7
2 Ratings
13% above category average
vcita
6.8
7 Ratings
12% below category average
Custom fields9.32 Ratings6.67 Ratings
Custom objects9.32 Ratings00 Ratings
Scripting environment8.01 Ratings00 Ratings
API for custom integration8.01 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
Empower
9.7
2 Ratings
15% above category average
vcita
9.7
6 Ratings
15% above category average
Single sign-on capability9.72 Ratings00 Ratings
Role-based user permissions9.72 Ratings9.76 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Empower
9.2
2 Ratings
22% above category average
vcita
-
Ratings
Social data9.32 Ratings00 Ratings
Social engagement9.02 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Empower
8.7
2 Ratings
16% above category average
vcita
-
Ratings
Marketing automation8.72 Ratings00 Ratings
Compensation management8.72 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Empower
10.0
1 Ratings
28% above category average
vcita
8.6
7 Ratings
13% above category average
Mobile access10.01 Ratings8.67 Ratings
Best Alternatives
Empowervcita
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Empowervcita
Likelihood to Recommend
9.0
(2 ratings)
9.7
(10 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(2 ratings)
9.5
(4 ratings)
Support Rating
8.0
(1 ratings)
8.5
(4 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Empowervcita
Likelihood to Recommend
Empower ERP
Does all the work for correct deductions from employee's pay. When there is an issue with any employee's account, Empower works hard researching the issue and getting to the problem to correct it in a timely manner. My submitting payroll deductions is fast and easy. There are no issues there.
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WiseStamp
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
Empower ERP
  • Managing the helpdesk tickets.
  • Automatic financial tracking and information.
  • Maintaining management requirements, along with providing a clean interface to end users.
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WiseStamp
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
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Cons
Empower ERP
  • The transfer of payroll information from our payroll software to Empower, without getting charged on both ends.
  • The fees can be a lot
  • Notifying us when a notice or letter is returned to sender, so we can try to find out the new address.
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WiseStamp
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Likelihood to Renew
Empower ERP
We have had no problems and will stay with Empower for our 401k needs.
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WiseStamp
No answers on this topic
Usability
Empower ERP
It is very useful. From managing leaves to working hours, it keeps track of everything. Also, it currently has all the features required for managing employees seamlessly.
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WiseStamp
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
Empower ERP
Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
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WiseStamp
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
Empower ERP
It stood out when compared for features, legacy, customer support, and on-premises deployment.
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WiseStamp
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
Empower ERP
  • It has improved employee experience and is a good tool for management to track things.
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WiseStamp
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
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ScreenShots

vcita Screenshots

Screenshot of vcita's features, that make it a marketing-driven CRM for small businesses