Engage4 vs. Medallia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Engage4
Score 0.0 out of 10
N/A
Engage4 is cloud-based platform designed to simplify the way organizations communicate with their workforce. It aims to help the user increase employee engagement and wellbeing across departments. With it, the vendor states leaders and employees can connect, communicate, and build community wherever they are. Users can send important information, employee-led communication, and exclusive wellbeing content to employees. It's a communication toolkit and wellbeing toolkit in hand. Get feedback…
$2.75
per user
Medallia
Score 8.6 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Pricing
Engage4Medallia
Editions & Modules
Professional
$2.75
per user
Premium
$685
unlimited users
No answers on this topic
Offerings
Pricing Offerings
Engage4Medallia
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$2.75 per userOptional
Additional Details
More Pricing Information
Community Pulse
Engage4Medallia
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Engage4Medallia
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User Ratings
Engage4Medallia
Likelihood to Recommend
-
(0 ratings)
9.2
(21 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
Engage4Medallia
Likelihood to Recommend
Vidatec
No answers on this topic
Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
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Pros
Vidatec
No answers on this topic
Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
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Cons
Vidatec
No answers on this topic
Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
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Usability
Vidatec
No answers on this topic
Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
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Support Rating
Vidatec
No answers on this topic
Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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Alternatives Considered
Vidatec
No answers on this topic
Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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Return on Investment
Vidatec
No answers on this topic
Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
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ScreenShots

Engage4 Screenshots

Screenshot of Engage4 Mobile App Feed ExampleScreenshot of Engage4 Mobile App Groups ExampleScreenshot of Engage4 Mobile App Micro-Learning ExampleScreenshot of Example of the Engage4 Dashboard

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions