Overall Satisfaction with Medallia
We are using Medallia to send survey forms to our existing customers and hear their feedback about our products and services.
- It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
- As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
- It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
- It will be helpful if there are more email templates available to send to customers.
- Allow users to send another survey form once the existing case has been resolved.
- Hear our customers feedback through survey forms.
Do you think Medallia delivers good value for the price?
Are you happy with Medallia's feature set?
Did Medallia live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Medallia go as expected?
I wasn't involved with the implementation phase
Would you buy Medallia again?
Medallia is useful for us as Account Managers to hear customers' voices and address their concerns or issue with the product or service.
Medallia Feature Ratings
Evaluating Medallia and Competitors
Medallia was selected by our company as it is easy to use and applicable for our business role.