Account manager for survey feedback
September 09, 2021

Account manager for survey feedback

Angela Ocampo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medallia

We are using Medallia to send survey forms to our existing customers and hear their feedback about our products and services.
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
  • It will be helpful if there are more email templates available to send to customers.
  • Allow users to send another survey form once the existing case has been resolved.
  • Hear our customers feedback through survey forms.

Do you think Medallia delivers good value for the price?

Not sure

Are you happy with Medallia's feature set?


Did Medallia live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Medallia go as expected?

I wasn't involved with the implementation phase

Would you buy Medallia again?


Medallia is useful for us as Account Managers to hear customers' voices and address their concerns or issue with the product or service.

Medallia Feature Ratings

Product usage analytics
Customer experience dashboard
Customer journey mapping
Not Rated
Churn risk scoring
AI-powered recommendations

Evaluating Medallia and Competitors

Medallia was selected by our company as it is easy to use and applicable for our business role.