We hear you.
Overall Satisfaction with Medallia
We use it for client feedback; whenever the client has some feedback that they want to be addressed properly, they are sent through Medallia. Since we hear directly from customer experience, this will help us improve our services or avoid certain issues from happening again in the future. It's beneficial for us at a business level.
Pros
- Real time feedback
- Concise tagging
- Integrated with Salesforce
Cons
- Filters to shorten then navigations
- It helps us prepare and intervene for major churns.
Do you think Medallia delivers good value for the price?
Yes
Are you happy with Medallia's feature set?
Yes
Did Medallia live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Medallia go as expected?
I wasn't involved with the implementation phase
Would you buy Medallia again?
Yes
Medallia Feature Ratings
Using Medallia
Evaluating Medallia and Competitors
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Comments
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