Item: Medallia
Rating: 10
Author: Jose Michael dela Cruz

Overall Satisfaction with Medallia

Use Cases and Deployment Scope

We use Medallia to see all of our customers' feedback and set a touch-base strategy after feedback has been posted. We can also set filters to see tasks that are still open, in progress, and closed. Our sales and support team uses Medallia to find out how the service is working out for our clients. Medallia helps us to see opportunities that we need to work on through our customers' point of view.

Pros and Cons

Pros

Managing task with ease. We can set filters and see task statuses.
User-friendly interface.
Email notification for tasks that are overdue. It's always nice to have something to remind us.

Return on Investment

It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.

Key Insights

Do you think Medallia delivers good value for the price?

Yes

Are you happy with Medallia's feature set?

Yes

Did Medallia live up to sales and marketing promises?

Yes

Did implementation of Medallia go as expected?

Yes

Would you buy Medallia again?

Yes

Likelihood to Recommend

In a sales environment, we focus on customer experience and make sure to hear our customers' thoughts about our services. This allows both our business and clients to grow and strengthen our relationships. While we commit to providing the best experience, the customer spreads the word and soon refers new customers. Medallia plays a big part in this success.

Medallia Feature Ratings

Using Medallia

Other Software Used

Salesforce Lightning Platform (formerly Salesforce App Cloud), Xactly Commission Expense Accounting (CEA), Workday Cloud Platform, LinkedIn Jobs, NICE CXone (formerly NICE inContact), SalesHood

Evaluating Medallia and Competitors

Alternatives Considered

Salesforce Lightning Platform (formerly Salesforce App Cloud), Okta Workflows (Azuqua), SalesHood, Workday Cloud Platform, DocuSign, LinkedIn Jobs and Xactly Commission Expense Accounting (CEA)

Medallia is one of our many tools for our agents and managers. It stands out because, in this tool, we get to hear our customers and build stronger relationships with them. We are able to see reports to keep track of those tasks assigned to agents and see how well they are working on our campaigns.

Comments

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Hear customers' thoughts, build stronger relationships, easy referrals with Medallia