What users are saying about

CX Social

14 Ratings

CX Social

14 Ratings
Score 6.6 out of 101

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Likelihood to Recommend

CX Social

Engagor is a very powerful tool for customer care purposes to be able to engage in real-time with your customers. If there are a lot of messages coming in during important peaks throughout, we can easily answer them every 30 seconds.
Engagor isn’t that fit to use for publishing. We mostly use Engagor to reply to messages in real-time. However, for scheduling posts in Engagor, we publish and schedule on the native platform instead.
Kim Castro profile photo

Feature Rating Comparison

Listening/monitoring

CX Social
6.9
Boolean keyword searches
CX Social
7.6
Filtering out noise/spam
CX Social
7.2
Sentiment analysis
CX Social
5.1
Broad channel coverage
CX Social
7.7

Publishing

CX Social
6.5
Content planning and scheduling
CX Social
6.5
Audience targeting
CX Social
6.8
Content optimization
CX Social
6.3
Workflow management
CX Social
6.5

Engagement

CX Social
6.7
Automated routing and prioritization
CX Social
7.0
Customer interaction histories
CX Social
6.5
Bulk actions
CX Social
6.8

Marketing

CX Social
6.6
Lead generation
CX Social
6.0
Content marketing
CX Social
6.8
Paid media management
CX Social
7.3
Campaigns and promotions
CX Social
6.4

Channel coverage/integration

CX Social
7.5
Twitter
CX Social
8.2
Facebook
CX Social
7.9
LinkedIn
CX Social
7.7
Google+
CX Social
7.2
Instagram
CX Social
7.2
Pinterest
CX Social
7.0
YouTube
CX Social
7.5

Reporting/analytics

CX Social
7.1
Campaign success analytics
CX Social
6.6
Real-time tracking
CX Social
7.5
Competitor analysis
CX Social
7.3

Account management

CX Social
7.0
Role-based user permissions & privileges
CX Social
8.0
Mobile access
CX Social
6.1

Pros

  • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
  • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
  • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
  • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
  • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Kim Castro profile photo

Cons

  • The Canned Responses feature is sufficient enough for small business that only need to create a limited amount of template replies. We have created 2,000 Canned Responses for 3 different networks in over 4 languages. The feature in Engagor isn’t sufficient enough because you don’t have a good overview. Luckily, we developed our own tool called “bluebird” which does the trick and shows the validation time and script for the administrators.
  • Moreover, the publishing feature has improved a lot but it’s difficult to keep up with the changes made in the social media platforms.
Kim Castro profile photo

Likelihood to Renew

CX Social7.6
Based on 9 answers
Before we take a decision, we need to take a look at all the other options and analyze them in detail. We’re very likely to stay an Engagor user because of the good pricing. We still benefit from it a lot and we think it’s a great tool in general.
Kim Castro profile photo

Alternatives Considered

We used a product prior to 2012 called Looxii that is no longer available. We went with Engagor primarily out of necessity, but also because it delivered more for our business/client objectives within our budget than the other products we demo'd. Our selection base was around 10-15 other products, but we were impressed with Engagor's look, feel, and capability.
No photo available

Return on Investment

  • Time saving
  • More time for analysis
Mathieu Pereira profile photo

Pricing Details

CX Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details