What users are saying about
15 Ratings
15 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

CX Social

I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
mike bray | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

CX Social
8.0
Boolean keyword searches
CX Social
8.2
Filtering out noise/spam
CX Social
8.2
Sentiment analysis
CX Social
8.2
Broad channel coverage
CX Social
7.3

Publishing

CX Social
7.7
Content planning and scheduling
CX Social
7.3
Audience targeting
CX Social
8.2
Content optimization
CX Social
8.2
Workflow management
CX Social
7.3

Engagement

CX Social
7.9
Automated routing and prioritization
CX Social
8.2
Customer interaction histories
CX Social
8.2
Bulk actions
CX Social
7.3

Marketing

CX Social
8.0
Lead generation
CX Social
8.2
Content marketing
CX Social
7.3
Paid media management
CX Social
8.2
Campaigns and promotions
CX Social
8.2

Channel coverage/integration

CX Social
7.8
Twitter
CX Social
8.2
Facebook
CX Social
7.3
LinkedIn
CX Social
7.3
Google+
CX Social
8.2
Instagram
CX Social
8.2
Pinterest
CX Social
8.2
YouTube
CX Social
7.3

Reporting/analytics

CX Social
7.9
Campaign success analytics
CX Social
7.3
Real-time tracking
CX Social
8.2
Competitor analysis
CX Social
8.2

Account management

CX Social
7.7
Role-based user permissions & privileges
CX Social
8.2
Mobile access
CX Social
7.3

Pros

CX Social

  • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
  • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
  • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
  • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
  • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Kim Castro | TrustRadius Reviewer

Cons

CX Social

  • Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
  • The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
  • This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
Péter Sörös | TrustRadius Reviewer

Likelihood to Renew

CX Social

CX Social 7.6
Based on 9 answers
We have renewed with Engagor on a month-to-month basis. In my experience some of the glitches Engagor experiences are too risky for some of the large brands my team handles. We want to use a listening/monitoring tool that we can trust as this service is something the company uses every single day. For our budget, as well, we would like to have more data space for search, as we do new business presentations quite frequently. When auditing new business social platforms, we like to give them a look at the competitive landscape on social, which can take up a lot of space for business that may not even come to fruition.I've updated this review to reflect that I am no longer in a role that regularly collects social media data or compiles reports, so I defer to my colleagues for an official recommendation on listening tools or other channels that might perform the same service as Engagor.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CX Social

Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic
Anonymous | TrustRadius Reviewer

Return on Investment

CX Social

  • CX Social has enabled me to increase my client list by 5 percent as opposed to last year. My existing clients are so satisfied with their social accounts and monthly reports that they are eager to send consistently profitable referrals which my company has turned in to a 5 percent margin increase in profits.
  • I have no bad reports about this Marketing tool. While it does has its cons as stated earlier. It is yet a very dependable and effective solution that delivers as aspected.
  • It has been the most dependable Marketing and Social Media Management tools I have ever used.
mike bray | TrustRadius Reviewer

Pricing Details

CX Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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