What users are saying about
14 Ratings
14 Ratings
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Score 6.6 out of 101

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Likelihood to Recommend

CX Social

Engagor is good for big organisations, maybe [has] too many features that small companies will never use.
Guy Sablon profile photo

Feature Rating Comparison

Listening/monitoring

CX Social
6.9
Boolean keyword searches
CX Social
7.6
Filtering out noise/spam
CX Social
7.2
Sentiment analysis
CX Social
5.1
Broad channel coverage
CX Social
7.7

Publishing

CX Social
6.5
Content planning and scheduling
CX Social
6.5
Audience targeting
CX Social
6.8
Content optimization
CX Social
6.3
Workflow management
CX Social
6.5

Engagement

CX Social
6.7
Automated routing and prioritization
CX Social
7.0
Customer interaction histories
CX Social
6.5
Bulk actions
CX Social
6.8

Marketing

CX Social
6.6
Lead generation
CX Social
6.0
Content marketing
CX Social
6.8
Paid media management
CX Social
7.3
Campaigns and promotions
CX Social
6.4

Channel coverage/integration

CX Social
7.5
Twitter
CX Social
8.2
Facebook
CX Social
7.9
LinkedIn
CX Social
7.7
Google+
CX Social
7.2
Instagram
CX Social
7.2
Pinterest
CX Social
7.0
YouTube
CX Social
7.5

Reporting/analytics

CX Social
7.1
Campaign success analytics
CX Social
6.6
Real-time tracking
CX Social
7.5
Competitor analysis
CX Social
7.3

Account management

CX Social
7.0
Role-based user permissions & privileges
CX Social
8.0
Mobile access
CX Social
6.1

Pros

  • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
  • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
  • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
  • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
  • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Kim Castro profile photo

Cons

  • Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
  • The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
  • This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
Péter Sörös profile photo

Likelihood to Renew

CX Social7.6
Based on 9 answers
Before we take a decision, we need to take a look at all the other options and analyze them in detail. We’re very likely to stay an Engagor user because of the good pricing. We still benefit from it a lot and we think it’s a great tool in general.
Kim Castro profile photo

Alternatives Considered

We evaluated Hootsuite, Coosto and Sparkcentral. Our contract with Engagor will end in 2016 so we’re currently looking at other tools as well. We made a selection between 9 or 10 tools and we are evaluating them to see which one is most valuable.
Kim Castro profile photo

Return on Investment

  • Simplified and effective social customer service - Engagor proved to be a base we could develop on.
  • Faster response times on every social platform we currently use.
Péter Sörös profile photo

Pricing Details

CX Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details