What users are saying about

Engagor

14 Ratings

Engagor

14 Ratings
Score 6.5 out of 101

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Likelihood to Recommend

Engagor

Engagor is a very powerful tool for customer care purposes to be able to engage in real-time with your customers. If there are a lot of messages coming in during important peaks throughout, we can easily answer them every 30 seconds.
Engagor isn’t that fit to use for publishing. We mostly use Engagor to reply to messages in real-time. However, for scheduling posts in Engagor, we publish and schedule on the native platform instead.

Feature Rating Comparison

Listening/monitoring

Engagor
6.9
Boolean keyword searches
Engagor
7.6
Filtering out noise/spam
Engagor
7.2
Sentiment analysis
Engagor
5.1
Broad channel coverage
Engagor
7.7

Publishing

Engagor
6.5
Content planning and scheduling
Engagor
6.5
Audience targeting
Engagor
6.8
Content optimization
Engagor
6.3
Workflow management
Engagor
6.5

Engagement

Engagor
6.7
Automated routing and prioritization
Engagor
7.0
Customer interaction histories
Engagor
6.5
Bulk actions
Engagor
6.8

Marketing

Engagor
6.6
Lead generation
Engagor
6.0
Content marketing
Engagor
6.8
Paid media management
Engagor
7.3
Campaigns and promotions
Engagor
6.4

Channel coverage/integration

Engagor
7.5
Twitter
Engagor
8.2
Facebook
Engagor
7.9
LinkedIn
Engagor
7.7
Google+
Engagor
7.2
Instagram
Engagor
7.2
Pinterest
Engagor
7.0
YouTube
Engagor
7.5

Reporting/analytics

Engagor
7.1
Campaign success analytics
Engagor
6.6
Real-time tracking
Engagor
7.5
Competitor analysis
Engagor
7.3

Account management

Engagor
7.0
Role-based user permissions & privileges
Engagor
8.0
Mobile access
Engagor
6.1

Pros

  • Real-time mention tracking is a must these days. Quick responsiveness is critical on many social media platforms, especially on Twitter.
  • Fast and helpful support via Engagor chat and messages helps a LOT! I think the longest wait time was about 40 seconds for me. My workflow never gets disrupted because of idle sessions.
  • Automations can help you a lot. Automated "recipes" are great tools for decreasing your agents' workload, and there are many customizable settings for them.

Cons

  • Post scheduling (hard to use)
  • Clearly defined word clouds
  • Sentiment learning for more complex foreign languages (i.e. Finnish, etc)

Likelihood to Renew

Engagor7.6
Based on 9 answers
Extensive featureset, great customer service.

Alternatives Considered

Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic

Return on Investment

  • Improvements to meeting SLAs on customer response time
  • Clearly understanding of all online activity across brands
  • Real-time access to sentiment

Pricing Details

Engagor

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details