What users are saying about
15 Ratings
15 Ratings
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Score 8 out of 101

Likelihood to Recommend

CX Social

I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
mike bray profile photo

Feature Rating Comparison

Listening/monitoring

CX Social
8.0
Boolean keyword searches
CX Social
8.2
Filtering out noise/spam
CX Social
8.2
Sentiment analysis
CX Social
8.2
Broad channel coverage
CX Social
7.3

Publishing

CX Social
7.7
Content planning and scheduling
CX Social
7.3
Audience targeting
CX Social
8.2
Content optimization
CX Social
8.2
Workflow management
CX Social
7.3

Engagement

CX Social
7.9
Automated routing and prioritization
CX Social
8.2
Customer interaction histories
CX Social
8.2
Bulk actions
CX Social
7.3

Marketing

CX Social
8.0
Lead generation
CX Social
8.2
Content marketing
CX Social
7.3
Paid media management
CX Social
8.2
Campaigns and promotions
CX Social
8.2

Channel coverage/integration

CX Social
7.8
Twitter
CX Social
8.2
Facebook
CX Social
7.3
LinkedIn
CX Social
7.3
Google+
CX Social
8.2
Instagram
CX Social
8.2
Pinterest
CX Social
8.2
YouTube
CX Social
7.3

Reporting/analytics

CX Social
7.9
Campaign success analytics
CX Social
7.3
Real-time tracking
CX Social
8.2
Competitor analysis
CX Social
8.2

Account management

CX Social
7.7
Role-based user permissions & privileges
CX Social
8.2
Mobile access
CX Social
7.3

Pros

CX Social

  • Pre-filtered inboxes - allows to direct people to view the content they need to quickly and efficiently.
  • Quick response to customer service issues
  • Easy to use analytics
  • Tagging posts
  • Performance monitoring
  • Custom dashboards for quick and easy report generation
No photo available

Cons

CX Social

  • We're very focused on customer care so we'd like to have a ticketing feature built-in Engagor. Right now this is not possible but they offer an integration with Zendesk.
  • We offer customer support, not only by Twitter, Facebook or Google+ but also through email, chat and messaging apps. We'd like to have all our channels integrated in the same place so we can compare channels but right now this is not on the roadmap because they're very focused on being the best working tool with social media channels.
  • Measuring times between actions and who performed concrete actions is very important to us. Right now Engagor lacks on this but they're currently solving it because it's in their roadmap and they're working hard on it.
Manuel Zafra profile photo

Likelihood to Renew

CX Social

CX Social 7.6
Based on 9 answers
Both the tool and the support that we receive from the customer service department and the customer success manager makes me likely to renew the use of Engagor.
Geoffrey Ramon profile photo

Alternatives Considered

CX Social

Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic
No photo available

Return on Investment

CX Social

  • Simplified and effective social customer service - Engagor proved to be a base we could develop on.
  • Faster response times on every social platform we currently use.
Péter Sörös profile photo

Pricing Details

CX Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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