Engagor: complete tool, good support
August 12, 2015

Engagor: complete tool, good support

Guy Sablon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Engagor

Our corporate communications [department0 uses Engagor to monitor all digital media and as an early warning system for potential crisis. Meanwhile the customer care department uses it to respond to customers' questions through our social media channels. The social media team also uses the insights to make reports.
  • Monitoring: it takes some time to set up right, but once it's done Engagor detects all your searches.
  • Respond to customers: allows your customer care to handle all questions in one place and measures performance of your team.
  • insights provide lots of details, but it's difficult to exactly understand for non-experts what they all mean. Some are abstract for non-experts.
15 - Social media team, corporate communications, customer care, marketing dpt and HR.
  • Better customer service.
  • Better detection of potential crisis on social media which leads to avoiding the crisis or better managing it.
Engagor is the most complete tool for us and their great customer service is a big plus.
We are happy with Engagor and the support we get when needed.
Engagor is good for big organisations, maybe [has] too many features that small companies will never use.

CX Social Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
7
Sentiment analysis
7
Broad channel coverage
8
Content planning and scheduling
Not Rated
Audience targeting
Not Rated
Content optimization
Not Rated
Workflow management
Not Rated
Automated routing and prioritization
7
Customer interaction histories
5
Bulk actions
6
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
Not Rated
Twitter
8
Facebook
8
LinkedIn
8
Google+
8
Instagram
8
Pinterest
8
YouTube
8
Campaign success analytics
6
Real-time tracking
8
Competitor analysis
7
Role-based user permissions & privileges
8
Mobile access
7