Quick Engagor review
August 11, 2015

Quick Engagor review

Péter Sörös | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Every available module, except "Publishing"

Overall Satisfaction with Engagor

Engagor is mainly used by the social media and the customer service departments, collaboratively. However, we have internally organized events for introducing Engagor to other colleagues and stakeholders as well, who are not necessarily familiar with SMM tools.

The most important benefit of using it is that we can always be aware of every brand-related social\web mention, and we can also handle our followers' comments from a singular platform. We can also follow the press, and forums too, gathering useful insights for our company.
  • Real-time mention tracking is a must these days. Quick responsiveness is critical on many social media platforms, especially on Twitter.
  • Fast and helpful support via Engagor chat and messages helps a LOT! I think the longest wait time was about 40 seconds for me. My workflow never gets disrupted because of idle sessions.
  • Automations can help you a lot. Automated "recipes" are great tools for decreasing your agents' workload, and there are many customizable settings for them.
  • Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
  • The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
  • This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
3050 - Content management, community management, customer service, some event planning and PR.
  • Simplified and effective social customer service - Engagor proved to be a base we could develop on.
  • Faster response times on every social platform we currently use.
  • Neticle,Brand Embassy,Zoomsphere,Falcon Social
Engagor has the most functions among them, which are critical to us - at an appropriate price level. The available integrations could also prove to be beneficial on the long run.
The only scenario where we do not renew our contract would be the arrival of an unexpected - and amazing - offer from a competitor, with a competitive set of functions (especially one function: automatic sentiment analysis in Hungarian language). Our current requirements are satisfied, with additional room for improvement (at our side). We also expect great developments from the recent Clarabridge acquisition as well.
Key questions are about: mention handling capabilities, maximum monthly volume, analytical functions, social platform compatibilities, possible integrations with other services (for example Bitly, Zendesk).

Engagor (discontinued) Feature Ratings