Enghouse Interactive Contact Centers vs. StringeeX

Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.

Incentivized

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

• Allows management to easily monitor activity for calls, callers, users, and queue management
• Relatively simple UI allows users to effectively manage their communication sessions
• Provides in-depth insights to communication and work activity metrics

Incentivized

• It records and monitors calls impeccably.
• The support team is very reliable and efficient.
• The interface is very user friendly.

Incentivized

• Sound Alerts
• Detail of who hangs up the call
• Less expensive support

Incentivized

• It can totally replace the CRM.

Price. Easy to use. Support.

Incentivized

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.

Incentivized

The support team is more responsive and addresses issues in a timely manner.

Incentivized

• Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
• The time spent managing server blips and failovers remains a detractor for our teams.

Incentivized

• The analytics have helped me better address areas of need with my staff.

Incentivized