TrustRadius

Epic MyChart vs. Vital Interaction

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MyChart
Score 7.8 out of 10
N/A
Epic software offers MyChart, a patient portal for sharing health records and information, guidance, or communicating, as well as patient scheduling.N/A
Vital Interaction
Score 10.0 out of 10
N/A
A patient communication technology, Vital Interaction specializes in patient reactivation and retention. According to Vital Interaction, their technology is used to facilitate messages to 5 million patients each year. Vital Interaction’s proprietary Smart List Engine constantly scans a practice management system using specific criteria like appointment, clinical, and billing data to generate automated, customizable campaigns for targeted patient outreach.N/A
Pricing
Epic MyChartVital Interaction
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MyChartVital Interaction
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Epic MyChartVital Interaction
Best Alternatives
Epic MyChartVital Interaction
Small Businesses
RXNT
RXNT
Score 8.7 out of 10
RXNT
RXNT
Score 8.7 out of 10
Medium-sized Companies
AdvancedMD
AdvancedMD
Score 8.0 out of 10
AdvancedMD
AdvancedMD
Score 8.0 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Epic MyChartVital Interaction
Likelihood to Recommend
10.0
(6 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Epic MyChartVital Interaction
Likelihood to Recommend
Epic
Before using Epic MyChart as a company we would contact our customers to inform them of results or appointments. With Epic My Chart, this has saved valuable resources as customers can now access their results on the app interface. This is very smooth and effective. We can now send direct marketing to them and generally keep them well informed.
NB
Nathan Brown
Sales Manager
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Vital Interaction
The automation is available for nearly everything that we were or are doing manually, that can be offloaded to a system, including automated referral outreach and filling last-minute schedule holes
TM
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Pros
Epic
  • Collecting payments for bills
  • Providing patient data for analysis
  • Continuous updates of their UI
  • Integrating different tools like virtual visits, SmartExam
Verified User
Anonymous
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Vital Interaction
  • Implementation
  • Support
  • Monitoring and reporting ROI
TM
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Cons
Epic
  • Slow communication form for private messaging, could add a live chat feature option.
  • Better organization to have my chart of multiple companies flow seamlessly on the patient/individual side. A lot of times they have to create multiple accounts, one person provider.
  • Being able to use the app outside of the US allows more access and freedom-range for those that travel or work internationally.
Verified User
Anonymous
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Vital Interaction
  • It's a upfront sticker shock, but the ROI is visible even after just the 1st quarter.
TM
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Usability
Epic
No answers on this topic
Vital Interaction
Our users adopted easily
TM
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Alternatives Considered
Epic
More market share, so people are more used to Epic MyChart.
Verified User
Anonymous
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Vital Interaction
NextGen PM is not able to offer the functionality provided by Vital Interaction.
TM
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Return on Investment
Epic
  • It allows me to better decision about my health
  • It allows me to show my medical records to friends and family that are in the medical field
  • Makes it easy to have one location for all medical records
Verified User
Anonymous
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Vital Interaction
  • Saved 1,791 hours of calling in the first quarter. Pre-visit communication, product pickup messages, cancellation messages and birthday messages.
  • 1-2% decrease in no show rate in initial 90 days of using VI.
  • 2-week ROI, 21% success rate in reactivations (annual, canceled not rescheduled, no show not rescheduled)
TM
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ScreenShots