Likelihood to Recommend Before using Epic MyChart as a company we would contact our customers to inform them of results or appointments. With Epic My Chart, this has saved valuable resources as customers can now access their results on the app interface. This is very smooth and effective. We can now send direct marketing to them and generally keep them well informed.
Read full review Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave
Read full review Pros Collecting payments for bills Providing patient data for analysis Continuous updates of their UI Integrating different tools like virtual visits, SmartExam Read full review VOIP Phone System Automated Appointment Reminders Phone Call Analytics Flexible customization options for phone system and appointment reminders Inbound customer phone call and text message management Auto-reply via text message from missed call Phone call recordings for quality control Integrated Fax Read full review Cons Slow communication form for private messaging, could add a live chat feature option. Better organization to have my chart of multiple companies flow seamlessly on the patient/individual side. A lot of times they have to create multiple accounts, one person provider. Being able to use the app outside of the US allows more access and freedom-range for those that travel or work internationally. Read full review Analytics and Reporting Email Communications System Reliability Read full review Alternatives Considered More market share, so people are more used to Epic MyChart.
Read full review Better phone systems than Comcast. More streamlined and easier to use than
Solutionreach with a more focused feature set. Integrates with Nextech.
Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience
Read full review Return on Investment It allows me to better decision about my health It allows me to show my medical records to friends and family that are in the medical field Makes it easy to have one location for all medical records Read full review Flexible control over phone system and call groups and routing Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish) Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times Read full review ScreenShots