Epic vs. ManagementPlus EHR, from Eye Care Leaders

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.

Incentivized

It's excellent for ophthalmology.

Incentivized

• Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
• Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
• Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.

Incentivized

• Easy to use billing software in the PM module
• We are able to keep up with our inventory in our optical showroom
• We can run detailed reports for information contained in our EHR

Incentivized

• Difficult to find what you need.
• Almost impossible to correct mistakes.
• Multiple screens must be navigated to get to what you want.

Incentivized

• I would like zero payments from insurance companies to be able to post and show up in the patient's billing history.

Incentivized

You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.

Incentivized

A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.

Incentivized

Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.

ManagementPlus was more user friendly; support staff is located in United States, and had all the modules combined. I didn't have to look to different companies for PM and EHR. EHR is customizable to the user.

Incentivized

• It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
• Employee satisfaction
• Efficiency

Incentivized