Epicor CMS vs. Zoho One

CMS is well suited for automotive manufacturing businesses.

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

• EDI Order Processing
• Serialized Inventory Tracking
• Order Processing

Incentivized

• Marinating our Sales team effectively by segregating Leads in one place.
• Helping our HR team to maintain attendance and leaves effectively in one place.
• Helping us to conduct webinars to help our customers and generate more leads.

Incentivized

• Visual interface
• Report Customization

Incentivized

• Sometimes updates are released without prior notification
• So feature rich it can be a bit of a learning curve if you don't start with the basics
• Not as well known as the heavily promoted SalesForce or HubSpot

Incentivized

CMS takes time to learn and use the menu driven green screen. However, once you are familiar it makes for fast navigation.

Incentivized

While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently

Incentivized

Support is getting better but can still be slow to respond.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

We have more control over the backend of CMS and the fact it runs on a 5250 emulator it run a lot faster for data entry.

Incentivized

5 years ago, we decided to use Odoo. At that time, the enterprise version of Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.

• Inventory tracibility
• Order Processing
• Customer Integration
• EDI Processing

Incentivized

• It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support.
• Our users are frustrated with the complexity and lack of consistency in the admin portals.
• CRM is the only tool that is ready for business at scale.