Epicor Eclipse vs. IFS Applications

The capabilities, when combined with some of the integration offerings, make for a really nice platform. Coming from another company where we had several systems for processing inbound, outbound, e-commerce, sales, etc., it is nice to have everything contained in one system. makes communication within the company easier and teaching easier.

Incentivized

Not every Enterprise Resource Planning (ERP) System does not cover all the industry verticals and all the functionalities and requirements for a specific industry as built-in features. Although IFS Applications does not completely cover all the requirements and all the industry verticals, it can be implemented for any industrial company with minimum configurations and customization, which is very good when implementing an ERP system. Since it supports web and mobile versions of the application as well, the users ind it easy to use.

Incentivized

• Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
• Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
• Epicor has continuing education on its products and offers alternatives for things they cant do.

Incentivized

• Accounting
• Finance
• Complex Inventory

• In my opinion, Epicor seems to want to sell add-on products constantly. They don't provide pricing at the beginning, but then rely on sticker shock and hidden costs (e.g. APIs)
• There are times when we cannot figure out where numbers are coming from, especially costs. It would be nice if there was a way to see, in plain English, where a cost is coming from.
• It seems unconscionable that we are unable to print financial statements to a pdf file.
• In our experience, Support, which had been going well for a while, has become much less reliable and not very timely.

Incentivized

• Project Budget control other than Procurement
• Customer Advance settlement process should be Manual rather then Auto Adjustment
• IFS GSO Support should be more proactive

I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.

Incentivized

Epicor Eclipse has saved our organization from financial mismanagement, which could lead to operational inefficiencies. It has streamlined purchase orders and invoice processing, reducing instances of underpayment and overpayment. It has enhanced the segmentation of financial statements by store and by day, making it easier to track profitability.

Incentivized

In overall, the companies get many advantages, where we can forget most of the things which can be considered for room for improvement. The user interface is good. It supports mobile versions an has several mobile applications for specific areas with Android, IOS and Windows versions. It allows several deployment options such as remote hosting, IFS Cloud hosting and on-premise hosting of the servers. IFS Applications can be easily and safely integrated with other systems.

Incentivized

I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.

Incentivized

Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.

Incentivized

The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.

Incentivized

We have been unable to get answers to our questions, solutions to our problems, and they don't seem interested in working in the construction industry.

The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.

Incentivized

The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.

Incentivized

I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.

Incentivized

Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.

Incentivized

Microsoft AX, QAD (in continuation of our previous ERP), Sage X3 was an out of the box ERP that was part of initial RFP. We have chosen IFS based on the compromise between costs & budget, functionality, technical features, and feedback from similar customers that gave their feedback. The project manager team and qualification level of technical or consultant teams were differentiating factors too. Finally IFS application was named in the Gartner’s mid-market ERP Magic Quadrant, along with SAP, and helped us to finalize our choice

Incentivized

I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.

Incentivized

• Reporting features allow tracking items trending downward which can glut inventory space and dollars if not adjusted
• GMROI reports help analyze turn ratios and adjusted dollar values and margins of product lines.
• Suggested Purchase Order features allowed controlled inventory purchases which avoid lost sales while managing overall dollars invested in an acquired product with the lowest freight costs possible.

Incentivized

• Positive impact in terms of global process alignment.
• Positive impact in terms of a single system of truth and reporting.

Incentivized