TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epicor ECM

    Score7.7 out of 10
    N/AEpicor ECM is based on docStar, a document management software offering that was acquired by Epicor in 2017.N/A

    Veeva Vault PromoMats

    Score7.6 out of 10
    N/AVeeva Vault PromoMats streamlines the creation, review, and distribution of compliant content at scale. PromoMats is a regulated content management application that supports the full lifecycle of promotional content. It enables content creation, review and approval, digital asset management (DAM), claims management, and modular content. PromoMats includes Brand Portal, a central repository that makes content accessible for internal users while enhancing content reuse. PromoMats generates eCTD…N/A
    Pricing
    Epicor ECMVeeva Vault PromoMats
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Epicor ECMVeeva Vault PromoMats
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Epicor ECMVeeva Vault PromoMats
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Epicor ECM and Veeva Vault PromoMats
    Feature
    Epicor ECM
    9.4
    4 Ratings
    15% above category average
    Veeva Vault PromoMats
    4.4
    5 Ratings
    59% below category average
    Content capture & imaging9.04 Ratings5.25 Ratings
    File sync, storage & archiving9.04 Ratings5.25 Ratings
    Document management9.04 Ratings5.25 Ratings
    Records management10.04 Ratings5.25 Ratings
    Content search & retrieval10.04 Ratings1.45 Ratings
    Enterprise content collaboration9.03 Ratings4.04 Ratings
    Content publishing & creation9.02 Ratings2.03 Ratings
    Security, risk management & information governance9.94 Ratings10.04 Ratings
    Contract lifecycle management9.03 Ratings10.01 Ratings
    Automated workflows9.94 Ratings4.03 Ratings
    Artificial intelligence9.01 Ratings1.01 Ratings
    Mobile support10.02 Ratings1.02 Ratings
    Integration9.93 Ratings3.03 Ratings
    Best Alternatives
    Epicor ECMVeeva Vault PromoMats
    Small Businesses
    Egnyte
    Score9.3 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Alfresco
    Score9 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Epicor ECMVeeva Vault PromoMats
    Likelihood to Recommend
    10.0
    (7 ratings)
    7.1
    (5 ratings)
    Usability
    -
    (0 ratings)
    3.0
    (1 ratings)
    Support Rating
    9.9
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    Epicor ECMVeeva Vault PromoMats
    Likelihood to Recommend
    Epicor Software
    It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
    Incentivized
    Read full review
    Veeva Systems
    It's great for keeping us organized and on track with our projects.
    Incentivized
    Read full review
    Pros
    Epicor Software
    • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
    • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
    • The functionalities are straight forward, so it is not hard to use the docStar system.
    Incentivized
    Read full review
    Veeva Systems
    • Document management
    • Multi-agency notifications
    • Approvals for appropriate teams
    Read full review
    Cons
    Epicor Software
    • Cost is an issue, pricey for what it's essentially glorified cloud storage.
    • No ability to lookup vehicles by stock number or phone number.
    Incentivized
    Read full review
    Veeva Systems
    • Ability to edit documents in Veeva
    • More mobile friendly
    • Perhaps an email approval ability
    Incentivized
    Read full review
    Usability
    Epicor Software
    No answers on this topic
    Veeva Systems
    In my opinion, the interface is poor and in the last 4 years never improved
    Incentivized
    Read full review
    Support Rating
    Epicor Software
    Our support for DocStar has been phenomenal! They are always prompt, courteous, and effective. We have never had a bad experience with the support staff and they are always available when we need their help.
    Incentivized
    Read full review
    Veeva Systems
    No answers on this topic
    Alternatives Considered
    Epicor Software
    A former employee of our company chose DocStar after much research and Q&A with the DocStar seller. I believe she truly put a lot of time/effort into choosing this system, but the end result is that it is not a good match for our company. After reviewing her notes, I believe she chose the system due to its ability to be customized through the template system
    Incentivized
    Read full review
    Veeva Systems
    Haven't tried any other products.
    Incentivized
    Read full review
    Return on Investment
    Epicor Software
    • We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.
    Incentivized
    Read full review
    Veeva Systems
    • It has made our projects move smoother and quicker through the system so our time is more optimized.
    Incentivized
    Read full review
    ScreenShots