Kount, an Equifax company

Kount, an Equifax company

Kount, an Equifax company

28 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Kount, an Equifax company	Score 8.6 out of 10	N/A	Kount Fraud Detection Software is an option from the company of the same name in Boise, Idaho.	N/A

Pricing

Kount, an Equifax company

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Kount, an Equifax company
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Kount, an Equifax company
Considered Both Products	Kount, an Equifax company MG Megan Gunvaldsen Account Manager Chose Kount, an Equifax company We have used RDR with our processing company. There was defiantly a lack of knowledge with the processing company when we had questions. Midigator has been very responsive to our needs. Helpful? KS Kimberly Sanchez Hernandez Administrative Coordinator Chose Kount, an Equifax company We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are … Incentivized Helpful? Daniel "Locke" Midkiff Director of Business Operations Chose Kount, an Equifax company Midigator is good because it combines different types of alerts in one place instead of having to subscribe to multiple SOSs' for fraud prevention. Incentivized Helpful? Lee Campbell Sr. Vice President Chose Kount, an Equifax company Similar offerings, however, during the set-up process, Chargebacks 911 asked for detailed personal information on the principal owner of our organization. We were not comfortable with assigning corporate liability to an individual person. Incentivized Helpful? Jordan Reyna Chief Administrative Officer (CAO) Chose Kount, an Equifax company We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a … Incentivized Helpful? Verified User Executive Chose Kount, an Equifax company We didn't use other products when we were first evaluating different options in the space. We actually asked several people who they used and they pretty much all recommended Midigator, so we used them. They've been great to work with and I haven't even thought of switching or … Incentivized Helpful? Verified User C-Level Executive Chose Kount, an Equifax company Midigator provides high level professional support any time we have had an issue. The fact that we were able to speak directly to the CEO in the early days of decision making was absolutely a factor. We loved that we could reach directly out to him any time, if needed. Their … Incentivized Helpful? Verified User Administrator Chose Kount, an Equifax company Other choices are more expensive and difficult to incorporate, but Kount provides the best value. However, this convenience comes at a price. As a result of this decision, we've opted for a more difficult integration solution, but one that provides far superior fraud detection … Incentivized Helpful? Jonathan Kempf, UXC Senior Engineering Manager Chose Kount, an Equifax company Kount is cheaper and less complex to integrate than other options. However, that ease comes with reduced accuracy. The other option we have chosen was much more complex to integrate, but also has way more accuracy in determining actual fraudulent transactions. This can be … Incentivized Helpful? Verified User Director Chose Kount, an Equifax company Kount is one of the leaders in the industry in fraud prevention, when we analyzed, we stacked it up vs Fraud.net and Amazon Fraud Detector. Kount was the laser focused solution that we were looking for, it brought speed and efficiency to our payment verification method. It was … Incentivized Helpful?

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User Ratings
	Kount, an Equifax company
Likelihood to Recommend	8.9 (16 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	8.5 (2 ratings)

User Testimonials
	Kount, an Equifax company
Likelihood to Recommend	Kount, an Equifax company Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that. I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR. As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this. Incentivized Lee Campbell Sr. Vice President Read full review
Pros	Kount, an Equifax company Business to Client Interaction - Midigator employees respond quickly to client requests Empowers their employees to make decisions in the best interest of the client they are serving Helps prevent chargebacks/disputes Saves their clients time and money Ease of use Consolidates multiple MIDs under one room for easy management and monitoring Prices their products and services competitively Incentivized Jordan Reyna Chief Administrative Officer (CAO) Read full review
Cons	Kount, an Equifax company When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was. Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top. The daily emails in excel could be better formatted and easier to read. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Kount, an Equifax company Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need. Incentivized Lee Campbell Sr. Vice President Read full review
Usability	Kount, an Equifax company No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value. Incentivized Jordan Reyna Chief Administrative Officer (CAO) Read full review
Alternatives Considered	Kount, an Equifax company We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company. Incentivized KS Kimberly Sanchez Hernandez Administrative Coordinator Read full review
Return on Investment	Kount, an Equifax company We've been able to use the data to pinpoint specific issues to correct to lower chargebacks. We have seen an incredible difference in our chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference! Incentivized Verified User Anonymous Read full review
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