eStreamDesk vs. Microsoft Dynamics 365 Customer Service

The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.

Incentivized

With the constant changes included in the product, we can now use it for all the customer service scenarios / channels, for e.g. earlier for voice, we had to buy 3rd party CTI based tools, but now Voice Channel being available as the part of the product, that solves that thing. Also we see constantly new AI-driven features added to the product that could save lot of time of the agents while working on the cases like case summary, automate email generation, sentiment analysis etc.

• It is very easy to implement in small and medium enterprises.
• The rules engine is simple and effective.
• 100% usable right out of the box.
• API simple and functional integration.

• Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
• It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
• This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
• Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
• A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.

Incentivized

• No complaints - it does what it is expected to do at a very reasonable price.

• It occasionally crashes or slow down, but it usually works great.
• Costly.

Incentivized

No complaints at all. Great cost. eStreamDesk does the job.

Microsoft Dynamics 365 Customer Service is generally very user-friendly, especially for those familiar with Microsoft products. The strength of Microsoft Dynamics 365 Customer Service is its integration with Outlook and Microsoft Office products like Word, Excel etc. and it user interface being similar to those products. This makes it easy for user to adopt to any new app.

I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.

Incentivized

• It has help us serve our customers better and get Support Contracts from them after we have designed / developed and deployed Microsoft Dynamics 365 Customer Service based solutions for them
• Ease of Routing it to appropriate customer support agent
• Because of multiple channel support we now give our customers option to raise a ticket or connect with their preferred communication medium, be it email, SMS, Chat etc.