eStreamDesk vs. Mojo Helpdesk

eStreamDesk with its self-service support creates an information-rich knowledge base that allows customers to get the crucial information they need at the moment which saves time by avoiding answering the same questions over and over again, with the option of a custom automation engine of workflow rules enables the ability to automate escalation of support tickets, email notifications and more leading to excellent and indisputable customer service.

For a small business it is a very good value.

Incentivized

• Live-chat.
• Outstanding customer service from a ticket tracking service.
• Simple and very easy to use.

Incentivized

• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

Incentivized

• No complaints - it does what it is expected to do at a very reasonable price.

• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

Incentivized

No complaints at all. Great cost. eStreamDesk does the job.

Being able to serve our customers in real-time without setbacks or limitations has always been our mission and thanks to eStreamDesk we have achieved it, a help desk service that provides wonderful tools to achieve customer satisfaction at any time, it is a solution that works perfectly providing benefits, time and expense savings, increased productivity and confidence. It is the best.

Price and customer service.

Incentivized

• eStreamDesk is a help desk service in the cloud that has given us immediate results, increasing effectiveness when offering immediate and secure service to our clients, with immediate responses and truthful information.
• A powerful solution that has had a positive impact because it is a bold, secure and flexible tool, we have increased productivity and our clients feel pleased with the service, they no longer have to waste time and they feel valued.

• Our company’s improved customer support response times and expert service has helped us make money.

Incentivized