TrustRadius

Genesys Cloud AI vs. Houndify Voice AI Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys Cloud AI
Score 5.7 out of 10
N/A
Based on technology acquired with Exceed.ai, Genesys Cloud AI consists of an AI sales assistant and AI chatbot featuring dynamic lead nurturance and lead qualification process support.N/A
Houndify Voice AI Platform
Score 0.0 out of 10
N/A
Houndify is a voice AI platform helping brands build custom voice experiences, from SoundHound. SoundHound's independent voice AI platform helps developers to own their data, strengthen customer relationships, and retain brand independence. Built on the foundation of proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies, the SoundHound platform provides conversational intelligence for users across industries including automotive, hospitality, banking and finance, and food…N/A
Pricing
Genesys Cloud AIHoundify Voice AI Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Genesys Cloud AIHoundify Voice AI Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Genesys Cloud AIHoundify Voice AI Platform
Best Alternatives
Genesys Cloud AIHoundify Voice AI Platform
Small Businesses
HubSpot Sales Hub
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Score 8.8 out of 10
IBM watsonx Orchestrate
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Score 8.4 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 4.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Genesys Cloud AIHoundify Voice AI Platform
Likelihood to Recommend
8.5
(15 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Genesys Cloud AIHoundify Voice AI Platform
Likelihood to Recommend
Genesys
Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.
Verified User
Anonymous
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SoundHound
No answers on this topic
Pros
Genesys
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
AJ
Abhishek Jain
Programmer Analyst
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SoundHound
No answers on this topic
Cons
Genesys
  • Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
  • It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
  • A bit pricey compared to other options
Verified User
Anonymous
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SoundHound
No answers on this topic
Support Rating
Genesys
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.
Verified User
Anonymous
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SoundHound
No answers on this topic
Alternatives Considered
Genesys
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.
Deepak Kumar | TrustRadius Reviewer
Deepak Kumar
Senior Developer
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SoundHound
No answers on this topic
Return on Investment
Genesys
  • There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
  • There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.
Verified User
Anonymous
Read full review
SoundHound
No answers on this topic
ScreenShots