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Exceed.ai by Genesys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Exceed.ai by Genesys
Score 8.5 out of 10
N/A
Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.N/A
Pricing
Exceed.ai by Genesys
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Exceed.ai by Genesys
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Exceed.ai by Genesys
Considered Both Products
Exceed.ai by Genesys
AW
Aaron Wood
Director of Media and Technology
Chose Exceed.ai by Genesys
Exceed.ai works well for us in comparison to Conversica, as Conversica has stopped supporting automotive retail as well as in the past. I appreciate the team at exceed.ai as well, as I believe they truly care about our partnership and our success. This is a rarity in our …
Verified User
Employee
Chose Exceed.ai by Genesys
For the moment, Exceed.ai is suitable for our business needs; however, I have used boost.ai at a previous organisation and found it to be more intuitive and easier to set up than Exceed.ai. Another advantage boost.ai has over Exceed is the use of a no-code environment which …
Verified User
Director
Chose Exceed.ai by Genesys
Exceed.ai feels much more polished and feature-rich, including options such as pre-qualifications and the ability to schedule a calendar invite/meeting with a sales representative while Gorgias is designed more as a chatbot to feed FAQ responses and automated messages, without …
Deepak Kumar | TrustRadius Reviewer
Deepak Kumar
Senior Developer
Chose Exceed.ai by Genesys
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is …
Philipp Pettit | TrustRadius Reviewer
Philipp Pettit
Software Engineer
Chose Exceed.ai by Genesys
Exceed.ai, Conversica, Tact.ai, and Qualified are highly scalable, flexible, and ideal for automated customer tracking and engagement, vary in price, offer great integrations, and unique features (features that should be explored to find the right option for your needs).
AJ
Abhishek Jain
Programmer Analyst
Chose Exceed.ai by Genesys
HubSpot works perfectly well too. Feature of getting the notification on Email open rate and click rate is good. But email marketing on Exceed.ai is far better and customer support is great too. Exceed.ai's ability to handle mass outreach to a large number of people at once. …
Verified User
Supervisor
Chose Exceed.ai by Genesys
Verse was the other platform we tried and there were too many issues and a lack of 24/7 outreach. Exceed.ai is customizable and incredibly helpful to our sales team. We love how we've been able to select a lead cadence and provide our own types of responses for the Exceed.ai …
Verified User
Manager
Chose Exceed.ai by Genesys
Exceed.ai was a better vendor to work with long term and was very great through the whole negotiation process and implementation. Their sales team and support were awesome to work with. Some of their competitors were bully sales people and didn't have our best interest at …
Ravi Chahar | TrustRadius Reviewer
Ravi Chahar
Customer Education/Founder
Chose Exceed.ai by Genesys
Our team has used Intercom for a while but the interface didn't seem so appealing. With a new design and clear navigation, Exceed.ai is better. The conversation is quite good with Exceed.ai as compared to Drift.
Drift is amazing, no doubt. But Exceed.ai seems better for our …
Verified User
Consultant
Chose Exceed.ai by Genesys
Exceed is easier to setup and at a totally different (lower) price point. I would go with Exceed any day.
Verified User
C-Level Executive
Chose Exceed.ai by Genesys
Exceed is flexible and configurable. The assistant actually scheduled meeting on reps calendars and it supports both chat and email. Great value to money and flexible business terms. And, I was amazed how good the NLP works.
Top Pros
Top Cons
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Exceed.ai by Genesys
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User Ratings
Exceed.ai by Genesys
Likelihood to Recommend
8.7
(16 ratings)
Support Rating
10.0
(2 ratings)
User Testimonials
Exceed.ai by Genesys
Likelihood to Recommend
Genesys
Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.
Verified User
Anonymous
Read full review
Pros
Genesys
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
AJ
Abhishek Jain
Programmer Analyst
Read full review
Cons
Genesys
  • Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
  • It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
  • A bit pricey compared to other options
Verified User
Anonymous
Read full review
Support Rating
Genesys
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.
Verified User
Anonymous
Read full review
Alternatives Considered
Genesys
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.
Deepak Kumar | TrustRadius Reviewer
Deepak Kumar
Senior Developer
Read full review
Return on Investment
Genesys
  • There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
  • There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.
Verified User
Anonymous
Read full review
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