A virtual assistant almost matching human touch
March 16, 2022

A virtual assistant almost matching human touch

Abhishek Jain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Exceed.ai

As a part of sales outreach, we try to reach as many potential clients as possible. For obvious resource crunch, you cannot reach everyone personally. So this helps in reaching out. Their customer success team is also extremely helpful and willing to put in the extra time in order to make sure the platform works for your organization.
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
  • Conversations could be better and customized.
  • Takes too much time to send an email.
  • Too many steps required to start working with the platform.
  • Email marketing.
  • Ease of use, intuitive.
  • Ease of setup.
  • Budget cut on resourcing.
  • Great outreach.
  • Better response.
HubSpot works perfectly well too. Feature of getting the notification on Email open rate and click rate is good. But email marketing on Exceed.ai is far better and customer support is great too. Exceed.ai's ability to handle mass outreach to a large number of people at once. With a single press of a button, the AI virtual assistant may start a conversation with many prospects.

Do you think Exceed.ai by Genesys delivers good value for the price?

Yes

Are you happy with Exceed.ai by Genesys's feature set?

Yes

Did Exceed.ai by Genesys live up to sales and marketing promises?

Yes

Did implementation of Exceed.ai by Genesys go as expected?

Yes

Would you buy Exceed.ai by Genesys again?

Yes

Exceed.ai's ability to handle mass outreach to a large number of people at once. With a single press of a button, the AI virtual assistant may start a conversation with many prospects. Which is a great feature. The software worked well with our existing CRM, allowing us to re-engage contacts that had been neglected.