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Exceed.ai offers a solid entry into the conversational AI market; however, there are some improvements that can be made
March 29, 2022

Exceed.ai offers a solid entry into the conversational AI market; however, there are some improvements that can be made

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Exceed.ai

The tool has been useful for our marketing team as it has helped reduce the amount of time and resources that need to be dedicated to specific manual tasks. The tool has been especially useful for helping with our recruitment process by providing a conversational system that can cover the most basic support for potential students without the need for dedicated staff to get involved with relatively simple problems.
  • Easy to use
  • Customisable
  • "Realistic" customer engagement
  • Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
  • It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
  • A bit pricey compared to other options
  • Human-like conversational capabilities
  • Support system is available 24/7
  • General automation of marketing processes
  • It has helped reduce the amount of time it takes to target and onboard students by over 10%
  • Productivity within the marketing department has increased due to the offloading of manual processes
For the moment, Exceed.ai is suitable for our business needs; however, I have used boost.ai at a previous organisation and found it to be more intuitive and easier to set up than Exceed.ai. Another advantage boost.ai has over Exceed is the use of a no-code environment which would be beneficial as our team are not programmers by nature. That being said in terms of value for money and customer service Exceed.ai comes out on top.

Do you think Exceed.ai by Genesys delivers good value for the price?

Yes

Are you happy with Exceed.ai by Genesys's feature set?

Yes

Did Exceed.ai by Genesys live up to sales and marketing promises?

Yes

Did implementation of Exceed.ai by Genesys go as expected?

Yes

Would you buy Exceed.ai by Genesys again?

Yes

Azure DevOps Server (formerly Team Foundation Server), boost.ai, Azure AI (Cortana)
This product is suitable if you are looking to implement sales enablement, customer engagement, or general marketing automation, especially if you need 24/7 support to be in place. Though the functionality for email marketing is in place, it is often slow at releasing emails and the process of setting this up can be quite laborious.