Exceed.ai: it lives up to its name!
July 02, 2020

Exceed.ai: it lives up to its name!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Exceed.ai

The Exceed platform is being used across our global Sales team for both cold outreach and the re-engagement of aged leads. The intent being to foster a conversation with the prospect that leads to them requesting a meeting with an account executive. The problem we are looking to solve is industrializing personalized outreach, which leads to a high volume of discovery calls.

Pros

  • Personalization options available in the email sequences.
  • A/B testing options for the email sequences.
  • Ease with which an email sequence can be modified once the sequence has been started.
  • Ability to define which elements of an email sequence are automated and which require user intervention.
  • Factor that Exceed validates email addresses before they are sent, reducing the negative impact on the email domain of hard bounces.

Cons

  • Offline steps (such as telephone call follow-up) can't be incorporated into the sequence.
  • Attachments can't be added to an email, although the platform does support incorporating links.
  • Once a contact is added to Exceed (outside of the name, email address & company), all other data pertaining to the contact can only be updated/enriched by reimporting the record. It would save time if you could edit these fields through the native UI.
  • Within the first 6 weeks of using the Exceed platform, our SDRs have saved 186 man-hours.
  • We have received over 1,200 responses to our outreach.
Exceed is easier to setup and at a totally different (lower) price point. I would go with Exceed any day.
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.

Do you think Exceed.ai by Genesys delivers good value for the price?

Yes

Are you happy with Exceed.ai by Genesys's feature set?

Yes

Did Exceed.ai by Genesys live up to sales and marketing promises?

Yes

Did implementation of Exceed.ai by Genesys go as expected?

Yes

Would you buy Exceed.ai by Genesys again?

Yes

I have found Exceed to be great at managing both cold and warm outreach. You have to remember that the engagement is as good as your copy; if your copy isn't engaging, that isn't any fault of the tool. With that said, the tool makes it easy to see who is engaging with your emails and empowers you to modify email subject lines and body copy whilst the sequence is in flight.

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