Genesys Cloud AI vs. MailMaestro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys Cloud AI
Score 9.0 out of 10
N/A
Based on technology acquired with Exceed.ai, Genesys Cloud AI consists of an AI sales assistant and AI chatbot featuring dynamic lead nurturance and lead qualification process support.N/A
MailMaestro
Score 9.1 out of 10
N/A
MailMaestro is an AI email assistant that utilizes OpenAI's ChatGPT technology to help users write higher quality, personalized emails in their preferred language and tone, while keeping them securely encrypted. The product is presented as ideal for professionals who want to cut down on time spent on email while improving quality. Designed with CTOs of corporations in mind, MailMaestro helps companies reduce data security breaches, enabling the use of AI at the workplace in a…
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Pricing
Genesys Cloud AIMailMaestro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Genesys Cloud AIMailMaestro
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Genesys Cloud AIMailMaestro
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User Ratings
Genesys Cloud AIMailMaestro
Likelihood to Recommend
8.5
(15 ratings)
9.1
(1 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Genesys Cloud AIMailMaestro
Likelihood to Recommend
Genesys
Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.
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Maestro Labs
Because of its professional tone, we used MailMaestro whenever we do email outreach to apartment owners and brokers. It's saved us a lot of head ache of drafting so many emails per day, when it could do it in a snap. Aside from email outreach, we're also using Mailmaestro to draft replies to tennants who are looking to rent apartments or just people inquiring. Its casual tone helps break down the stiff wall between a company and a lead
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Pros
Genesys
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
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Maestro Labs
  • Easy to navigate
  • Language selector helps overpass language barriers
  • The AI is fun to work with, and the "try-again" feature is very convenient.
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Cons
Genesys
  • Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
  • It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
  • A bit pricey compared to other options
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Maestro Labs
  • Perhaps more tones and languages
  • Opportunity to enable this on other email clients such as Gmail?
  • Being able to have more options for outputs instead of having one each try
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Support Rating
Genesys
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.
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Maestro Labs
No answers on this topic
Alternatives Considered
Genesys
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.
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Maestro Labs
It all works seamlessly together
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Return on Investment
Genesys
  • There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
  • There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.
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Maestro Labs
  • Freed more work capacity for us executive assistants
  • Professional emails allowed better conversion rates w/ apartment owners
  • We're able to communicate w/ Spanish much more faster and fluent
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ScreenShots

MailMaestro Screenshots

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