eXo Platform is an open-source, social-collaboration software designed for enterprises. Some key features include: Enterprise Social Network, Enterprise Content Management and Social Collaboration.
$0
engaged user/month
Gainsight Customer Communities
Score8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Gainsight Customer Communities is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community.
It is especially suitable for working together remotely or from disconnected locations, allowing them to access collaborative work and tools to facilitate communication. Internal and cloud options also seem to offer a flexible adoption roadmap. It addresses the problems of efficient collaboration and effective communication between employees, particularly with regard to working and completing projects
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A great scenario that we use the community for is product adoption. That's one of the things we use it for. So sending our new customers as part of their onboarding flow to the community to learn from others and see the resources that are available and know that there's a place for them to ask questions and get their questions answered. That's probably one of our primary use cases and scenarios that it works straight in. I can't really think of something that it wouldn't work good for. That's a tough one to think of on the spot.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I personally love the user-friendly interface. Often you find software which is difficult to learn, and not utilized as often as it should be because of this. With eXo Platform, the interface is easy to understand, and is not particularly challenging to new users and non-tech savvy individuals.
It allows you to get work done, without feeling like using the platform is part of the actual work. It feels more like a natural system you would use in your leisure time to connect with friends and family, rather than a social intranet designed to facilitate employee communication and help you meet project deadlines.
The cloud platform allows users to easily share information and files, and collaborate on project work. Another benefit to this is it makes mobile collaboration possible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As the platform appears to be packed with features and functionality it may be a bit daunting at first to get used to it.
The initial adoption in a corporate setting would involve a number of questions, such as integration with other applications, data migration and security and the optimum adoption road map in order to maximise the benefit from the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This platform has a pleasant user interface, is very easy to use, and offers a lot of useful accessories and add-ons. At first it can be a little intimidating, but it doesn't take long to get used to it. It is considerably reliable and safe. Facilitates connection and collaboration with coworkers. It provides tools that allow you to capture, organize and act according to the internal knowledge of your team.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Gainsight CC is very versatile and easy to update in the areas they provide for customization. There are still some limitations that surprise us, but I really we are pleased with the ability to make changes on the fly. Overall we are able to accomplish what we desire to accomplish, and appreciate how user friendly it is
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The eXo platform offers a high quality support, which satisfies the requirements of our company, especially when the platform begins to be used, due to the amount of tools that can be overwhelming. Support responses are made in a short period of time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We selected this product firstly because it's easy to use for end-users, even if it's not so simple to configure from an administrative point of view. Managing and tracking overall activities is quite easy and it's also possible to have an immediate vision of everything that is done on the platform. Users feel confident and are encouraged to share resources.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Gainsight CC was a clear winner for us. Khoros was second, but we eliminated it from consideration due to cost and how hard it is to implement. Verint is a great platform, but lacks integrations. Circle is more of a small community platform and better suited to communities of practice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are actually doing some work to prove return on investment for investing in Gainsight Customer Communities right now, and it's proving to be exponentially higher than we initially estimated. I'm not sure the exact numbers off the top of my head, but we're having a monumental impact compared to what we projected in terms of monthly recurring revenue and customer churn.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
