EZPro Service Desk vs. TOPdesk
EZPro Service Desk vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
EZPro Service Desk | N/A | EZPro is a cloud-based service management software. It automates and simplifies incident, service, problem and change management for service desk and other operations. It is a complete solution for an entire organization. | $19 Monthly per agent wih unlimited users | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
EZPro Service Desk | TOPdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
EZPro Service Desk | TOPdesk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
EZPro Service Desk | TOPdesk | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
EZPro Service Desk | TOPdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
EZPro Service Desk | TOPdesk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
EZPro Service Desk | TOPdesk | |
---|---|---|
Likelihood to Recommend | EZPro No answers on this topic | TOPdesk |
Pros | EZPro No answers on this topic | TOPdesk |
Cons | EZPro No answers on this topic | TOPdesk |
Likelihood to Renew | EZPro No answers on this topic | TOPdesk |
Usability | EZPro No answers on this topic | TOPdesk |
Reliability and Availability | EZPro No answers on this topic | TOPdesk |
Performance | EZPro No answers on this topic | TOPdesk |
Support Rating | EZPro No answers on this topic | TOPdesk |
In-Person Training | EZPro No answers on this topic | TOPdesk |
Online Training | EZPro No answers on this topic | TOPdesk |
Implementation Rating | EZPro No answers on this topic | TOPdesk |
Alternatives Considered | EZPro No answers on this topic | TOPdesk |
Scalability | EZPro No answers on this topic | TOPdesk |
Return on Investment | EZPro No answers on this topic | TOPdesk |
ScreenShots | EZPro Service Desk Screenshots |