F5 BIG-IQ Centralized Management vs. HCL BigFix

F5 BIG-IQ Centralized Management works perfectly in Software upgrades and simple daily changes. We are successfully using it to create and or delete objects. It doesn`t works well when we need reports. I usually have to create custom scripts to get a list of objects, for example. Performance is also something that could be improved in Big-IQ

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HCL BigFix is well-suited:

1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
   However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.

• Common system level changes like cipher suite customization, ssh protocol settings etc can be pushed to all F5 gear through one click of a button
• Enterprise standard templates for profiles/protocols etc., can be efficiently managed across F5 gear through a single interface

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• Software inventory.
• Patch deployment.
• Patch review.

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• There a lack of the going forward to next
• The second site product does not do what we need and we are forced to write our own scripts
• Many of the alerting that was in enterprise management is no longer in F5 BIG-IQ Centralized Management

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• The patching function is difficult for RedHat Linux servers, and can be improved.
• The site configuration and access control appears to be cumbersome.

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There is some room for improvement around RBAC. The access to certain features, options and menus is not straightforward and not that granular.

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I feel pinning policies are killing you guys when it comes to being able to add multiple LTMs that have different naming conventions.

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The support is a bit complex and not straightforward. It seems there aren't many engineers supporting this platform. There are many components in the solution that makes it complex for troubleshooting. Documentation needs to be more in depth, and I have opened a few cases around cluster sync issues and objects stalled. In the end I was able to find and fix the problem.

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Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.

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Of all the centralized Management platforms I have ever used, BIG-IQ is the worst. It constantly breaks and requires fixing in some way or another.

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We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

• Cut costs by requiring less manual hours to manage F5 OS installations
• Great monitoring and alerting tool for general F5 gear health
• Provides critical information for capacity planning of the F5 resources

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• When there is a need to patch a Windows System it has worked

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info