FastPIPE vs. Ontraport

It's absolutely well suited to anyone needing accurate piping takeoff and laboring estimates, with great reporting and up to date pricing. I love that I didn't need to spend time trying to update the price logs. It's easy to learn, and works well in a large or small environment, and lends itself to more than just estimating, but becomes a good project management tool as well. Fantastic software.

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Here are some cases where Ontraport is well suited : - When writing emails, you can easily access to preview, manage the changes and go back to what you did before - When using automations, if there's an error, you can go back to a previous version of it. There are also some super tools that allows to see where a clients is on an automation without having to go through the all automation. It is less appropriate when you are several colleague that are addressing an issue on an email/automation as it doesn't allows you to be multiple person on the item.

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• FastPIPE was very fast to learn, very straight forward and user-friendly. It's easy to use and teach new interns and project engineers how to quickly takeoff sections to backup change orders or assist in heavy bid load.
• It's fantastic at keeping up to date on price changes. I'd get updates often, and they were usually within 2-3% of our discount prices with local vendors. In the few instances it wasn't, FastPIPE was very easy to adjust or factor for project costs.
• Is great at being able to pull up reports and graphs and track different materials and labor costs for factoring. We bid on a lot of high rise residential buildings, so we do takeoff by floor. It would give detailed reports per page as opposed to just a lump sum. Very detailed so it was easy to adjust per our project approach.

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• Dashboards for our daily stats.
• The email follows up and broadcasts are simple and easy.
• Sales and marketing can now see the impact they have working together. Nobody can point finger anymore.
• They have the best customer support. I can't tell you how many times they have walked me through the problems that I created.
• Amazing email inboxing.

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• It was a trick or two learning how to upload prints correctly, I think that interface could be a bit easier, but it's already better than most of the competition.
• Might be nice to have easier labor factoring, in case we want to pre-load our own instead of MCA time factors for piping labor
• It would auto update upon opening occasionally. It's fairly fast, but I prefer to OK that in case I just need to come up with something quickly and don't want to wait.

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• Wish they had more options for their forms. Would really like to use multi-step forms.
• A lot of times their forms load slowly on the website. Would like to see them speed up their services.
• Their broadcasting options are legacy. There are better options out there for sending broadcast messages.

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My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.

The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes. When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.

Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.

The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.

I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.

If you know your business, ONTRAPORT is easy

I've used the quote soft piping takeoff as well, and it's just not as easy to use or update. Basic methodology and interaface is similar, but it's more 'clunky' to use, is harder to keep updated and to upload PDF's for takeoff, and it's just not as streamlined or user friendly. Akin to comparing driving a truck to a sports car. The Fast Pipe is really smooth and easy to function in.

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Task management was the main thing that separated ONTRAPORT for me. Keeping things accountable. As well, I felt the campaign builder was slicker, and that the contact management was more robust. Custom fields are very customizable.

With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.

• Best impact is time saved. It's so much faster to do bid takeoff and hit the ground running
• Being able to 'draw in' on design-build and being able to print my takeoff has been helpful when turning the job over so the field install understands the approach taken to get the job.
• Ease of use and learning has made it much more cost effective to bring new people up to speed.

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• We are providing better customer service as a direct result of Ontraport. We can track where all of our customers are, what pages/sites/modules they are visiting with ease and tailor our communication accordingly.
• Our marketing funnel has become vastly improved, meaning that our ROI for marketing has gone up. Sales this April are double what they were last year.
• Our team works better together because we all have a better idea of what the other needs and when. The tasks that we can assign in Ontraport mean nothing gets missed, creating a better customer and employee experience.