Connect to more client and grow your business with Ontraport
Overall Satisfaction with ONTRAPORT
Ontraport is an integral part of our business. We use it across for both the information marketing/ start-up business consulting side as well as our full-service digital marketing agency. And we also help our clients leverage it in their business. It allow us to nurture our relationships and grow them.
Pros
- Task management is my favorite feature. I love that I can send a task to an outside vendor and have them report on the interaction with my client without them needing to log into the Ontraport system
- The Support Team ROCKS! I'm able to get quick help via live chat and knowing that they are just a phone call away is also great. (Even late at night and on weekends.)
- The Executive Staff really care about their customers. They are active in the forum and really listen (and address) the challenges of their customer. Give them a use case for a divergent use of a feature that may need a small tweak to the system and they will seriously consider making that possible.
Cons
- Reporting is not the easiest thing to do in the system.
- Affiliate tracking/ reporting is not very intuitive or consistent
- If you set-up your system yourself, you just don't know what needs to be set-up in order to track stuff later. Some basic KPIs need custom set-ups to be report-able.
- Because I'm connecting more consistently, I am seeing a quick turn in my sales cycle
- The task management feature ensures that we are delivering consistent service to our customers
- With lead flow mostly automated, the team in freed up to actually work with clients, rather than trying to just manage relationships
I really liked the robust features presented in a way that made sense to me. I needed a higher level system that I could understand how to use with little or no ramp-up time.
Ontraport Feature Ratings
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ONTRAPORT Implementation
- Professional services company
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