FastPIPE vs. ServiceTitan

It's absolutely well suited to anyone needing accurate piping takeoff and laboring estimates, with great reporting and up to date pricing. I love that I didn't need to spend time trying to update the price logs. It's easy to learn, and works well in a large or small environment, and lends itself to more than just estimating, but becomes a good project management tool as well. Fantastic software.

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ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

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• FastPIPE was very fast to learn, very straight forward and user-friendly. It's easy to use and teach new interns and project engineers how to quickly takeoff sections to backup change orders or assist in heavy bid load.
• It's fantastic at keeping up to date on price changes. I'd get updates often, and they were usually within 2-3% of our discount prices with local vendors. In the few instances it wasn't, FastPIPE was very easy to adjust or factor for project costs.
• Is great at being able to pull up reports and graphs and track different materials and labor costs for factoring. We bid on a lot of high rise residential buildings, so we do takeoff by floor. It would give detailed reports per page as opposed to just a lump sum. Very detailed so it was easy to adjust per our project approach.

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• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

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• It was a trick or two learning how to upload prints correctly, I think that interface could be a bit easier, but it's already better than most of the competition.
• Might be nice to have easier labor factoring, in case we want to pre-load our own instead of MCA time factors for piping labor
• It would auto update upon opening occasionally. It's fairly fast, but I prefer to OK that in case I just need to come up with something quickly and don't want to wait.

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• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

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I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

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I've used the quote soft piping takeoff as well, and it's just not as easy to use or update. Basic methodology and interaface is similar, but it's more 'clunky' to use, is harder to keep updated and to upload PDF's for takeoff, and it's just not as streamlined or user friendly. Akin to comparing driving a truck to a sports car. The Fast Pipe is really smooth and easy to function in.

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autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

• Best impact is time saved. It's so much faster to do bid takeoff and hit the ground running
• Being able to 'draw in' on design-build and being able to print my takeoff has been helpful when turning the job over so the field install understands the approach taken to get the job.
• Ease of use and learning has made it much more cost effective to bring new people up to speed.

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• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info