Can't Imagine Going Back After Using ServiceTitan
August 24, 2021
Can't Imagine Going Back After Using ServiceTitan
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceTitan
We use ST for our service departments. We moved from paper processes and couldn't be happier. Communication with customers, efficiency, billing, and streamlining has all improved drastically. We are able to track so many metrics now from jobs, to technicians, customers, marketing...I don't know how we did without it.
Pros
- Dispatching
- Tracking metrics
- Efficiency
Cons
- We'd like to be able to text estimates (currently, email is the only function)
- We'd like to have audit trails on Customer and Location records (currently only at the job level)
- We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
- Memberships
- Mobile App for technicians (dispatching, invoicing, work orders)
- Dispatch board for the office to keep track of scheduling
- ServiceTitan is expensive, but we have tracked our savings in other areas due to ST and found that ST does pay for itself and more.
- We have been able to make better and more informed business decisions based on actual data and metrics instead of guessing (jobs level, tech level, marketing level, and all around)
We used Service Fusion for a few months just to get our feet wet in the digital world as we were hesitant to move away from paper processes. Service Fusion is a simpler program which may be good for some, but we needed more and ST offers all we need. (Of course, NO program is perfect, but its the best we can imagine)
Do you think ServiceTitan delivers good value for the price?
Yes
Are you happy with ServiceTitan's feature set?
Yes
Did ServiceTitan live up to sales and marketing promises?
Yes
Did implementation of ServiceTitan go as expected?
Yes
Would you buy ServiceTitan again?
Yes
Comments
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