Sales Discovery: Dead End

I represent a mechanical services company in an emerging industry. This company needed a solution to manage service visits, project scheduling, inventory, technician timekeeping, and invoicing. It seemed liked ServiceTitan would be a very good fit based on their marketing videos. The COO and I made multiple attempts to try to establish a relationship with the sales team at ServiceTitan to schedule a demo. At the end of these, 2 separate sales people told us they would not demo their solution to us because our industry does not appear in their drop down list. On the one hand, I'm thankful, because this policy could be an indicator of future problems. On the other hand, we're very frustrated because every function the software lists is a function this business is seeking a solution for. My advice: If you're having trouble with the initial sales contact or information forms at ServiceTitan, scratch them off your list quickly. You will save yourself a headache.