Expensive, but Definitely Worth the Investment!
September 21, 2021
Expensive, but Definitely Worth the Investment!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceTitan
We use ServiceTitan to field incoming requests for service, repair, and installation of heating and air conditioning equipment. We can record phone calls, find customer records, book jobs, process invoices, track inventory, process payments, and export this data to Quickbooks Desktop. There is also a CRM function that helps me manage our email marketing and direct mail campaigns by using data that we have gathered as a company on our current customers.
Pros
- Call recordings for future reference
- Dispatch board for seeing the day's work
- Pricebook can be edited like a spreadsheet
Cons
- Expensive
- More functions which fire off of service location
- Long, commercial projects are more difficult to manage
- Marketing module (CRM)
- Integrated payment processing
- Data stored in the cloud
- We can more effectively retain customers and send them offers if it's been a while since their last visit.
- Our cash flow has dramatically improved because now the technicians invoice everything.
- We can get estimates out the door within the hour, not days later.
Do you think ServiceTitan delivers good value for the price?
Yes
Are you happy with ServiceTitan's feature set?
Yes
Did ServiceTitan live up to sales and marketing promises?
Yes
Did implementation of ServiceTitan go as expected?
Yes
Would you buy ServiceTitan again?
Yes
Comments
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