Fast for the on the move manager
October 03, 2018

Fast for the on the move manager

John Chavez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceTitan

In this instance, it was being used by logistics in our food distribution center in Ontario California. The manager was using it on his app to track outbound and inbound freights as he was always on the move. Due to the infrastructure of the company he needed something that allowed him to see real-time reports without the need to be stuck in his office. As the company was very centralized he needed something that afforded him the flexibility of being able to get all the reports he needed without the need to be stuck in an office running excel sheets on his PC.
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
  • Time has been the biggest ROI, prior to this the managers were running paper reports that were printed out and had the HR reps assist with printing these reports when they weren't in the office. This has been eliminated.
I can only speak to the logistics part of the software and its reporting and tracking functions. Based on that where I've noticed it's best suited is for:

1. Running quick easy reports that are easy to understand
2. Using it on your phone on the fly
3. Tracking large pieces of information on different tracking avenues