FCS Hospitality Operations Management vs. Oracle OPERA Property Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FCS Hospitality Operations Management
Score 9.0 out of 10
N/A
Singaporean company FCS Computer Systems offers the FCS Hospitality Operations Management Suite, a modular set of applications meant to provide an end-to-end or integratable set of applications primarily oriented around guest experience.N/A
Oracle OPERA Property Management
Score 8.0 out of 10
N/A
Oracle Hospitality features the OPERA 5 property management solutions, which allow hoteliers to orchestrate the many facets of their business—including reservations, loyalty, and sales and catering. OPERA 5 fits hotels of all types, from independent properties to international resorts.N/A
Pricing
FCS Hospitality Operations ManagementOracle OPERA Property Management
Editions & Modules
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Offerings
Pricing Offerings
FCS Hospitality Operations ManagementOracle OPERA Property Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FCS Hospitality Operations ManagementOracle OPERA Property Management
Best Alternatives
FCS Hospitality Operations ManagementOracle OPERA Property Management
Small Businesses

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Medium-sized Companies
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.4 out of 10
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Cvent Event Diagramming
Score 9.4 out of 10
Enterprises
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Cvent Event Diagramming
Score 9.4 out of 10
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.4 out of 10
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User Ratings
FCS Hospitality Operations ManagementOracle OPERA Property Management
Likelihood to Recommend
9.0
(1 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FCS Hospitality Operations ManagementOracle OPERA Property Management
Likelihood to Recommend
FCS Computer Systems
It is appropriate for running a hotel and using it to maintain pertinent information needed across the board for customers, requests, tracking trends and revenue.
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Oracle
Oracle Hospitality OPERA--Sales and Catering is suitable for handling all hotel procedures in the best possible way. It is also well suited to keep track of restaurant sales and all invoices issued on the current day are immediately recorded in the main database that collects all the administrative information of the company.
Oracle Hospitality OPERA is not well suited for maintaining multiple sessions between departments. It causes software downgrades and loss of information if not handled properly.
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Pros
FCS Computer Systems
  • Tracking pertinent cusomter information.
  • Providing a one stop solution to handling multiple needs for the hotel.
  • Storing and computing data needed to monitor revenue and trends etc.
  • Providing multiple solution for services such as housekeeping, communication among depts, and concierge.
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Oracle
  • OPERA keeps a record of our activities at the hotel.
  • OPERA's interface is simple, empathetic and allows better communication between different departments.
  • OPERA allows its users to execute actions without moving from their posts.
  • Registering guests with OPERA is easier than with any similar program.
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Cons
FCS Computer Systems
  • Room for improvement would be that at times the system runs a little slower than we would like it to. When you are busy you need things to be at its best especially when creating a seamless experience for your guests.
  • Keeping up to date with the ever growing software and adding a few more perks or enhancements.
  • Shortening the time it takes to fix glitches in the system.
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Oracle
  • OPERA is too slow to run for the first time and the problem persists in time.
  • That OPERA only opens through browsers like Internet Explorer takes away from the user's interest and makes it adapt to the slowness of the browser in question.
  • It does not allow autonomy in terms of software, which means that if you are occupying your session on the platform and another collaborator needs to use it because it causes crashes in the OPERA system, which causes problems.
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Likelihood to Renew
FCS Computer Systems
The program is amazing and there wouldn't be a reason not to continue. Go with what works, and this works.
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Oracle
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Alternatives Considered
FCS Computer Systems
The system is really easy to use and to implement into your business. Training for the software is fairly easy which is important for new hires and so forth. When you think about any company which provides services in numerous ways, you really want a program that can be seamless throughout the department's and this software does just that.
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Oracle
OPERA has taken a new perspective on how to manage the hospitality industry today and what holds it together with its predecessor Oracle Hospitality (formerly MICROS) is that it allows for better functionality in terms of its interface and the fact that MICROS is an outdated system makes it very susceptible to constant errors in its data system. OPERA, however, has proven itself in every aspect for which it was created and makes it suitable for the hospitality industry.
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Return on Investment
FCS Computer Systems
  • So far it has been an overall positive experience. It is easy to use, easy to train employees, and easy to implement into your business.
  • It is very beneficial for tracking analytics and running much needed data to watch for trends.
  • You can literally track everything down: hospitality needs, bedding costs, shipments, etc.
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Oracle
  • We have reached our occupancy goal in the first quarter of 2020 by using OPERA properly.
  • Housekeeping reports now better align with the maintenance checklist for repair requests, etc.
  • Our company has saved at least 27% in administrative costs and has spent 56% less than in previous years.
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