FCS Hospitality Operations Management vs. Oracle OPERA Property Management

It is appropriate for running a hotel and using it to maintain pertinent information needed across the board for customers, requests, tracking trends and revenue.

Incentivized

Oracle Hospitality OPERA--Sales and Catering is suitable for handling all hotel procedures in the best possible way. It is also well suited to keep track of restaurant sales and all invoices issued on the current day are immediately recorded in the main database that collects all the administrative information of the company.

Oracle Hospitality OPERA is not well suited for maintaining multiple sessions between departments. It causes software downgrades and loss of information if not handled properly.

• Tracking pertinent cusomter information.
• Providing a one stop solution to handling multiple needs for the hotel.
• Storing and computing data needed to monitor revenue and trends etc.
• Providing multiple solution for services such as housekeeping, communication among depts, and concierge.

Incentivized

• OPERA keeps a record of our activities at the hotel.
• OPERA's interface is simple, empathetic and allows better communication between different departments.
• OPERA allows its users to execute actions without moving from their posts.
• Registering guests with OPERA is easier than with any similar program.

• Room for improvement would be that at times the system runs a little slower than we would like it to. When you are busy you need things to be at its best especially when creating a seamless experience for your guests.
• Keeping up to date with the ever growing software and adding a few more perks or enhancements.
• Shortening the time it takes to fix glitches in the system.

Incentivized

• OPERA is too slow to run for the first time and the problem persists in time.
• That OPERA only opens through browsers like Internet Explorer takes away from the user's interest and makes it adapt to the slowness of the browser in question.
• It does not allow autonomy in terms of software, which means that if you are occupying your session on the platform and another collaborator needs to use it because it causes crashes in the OPERA system, which causes problems.

The program is amazing and there wouldn't be a reason not to continue. Go with what works, and this works.

Incentivized

The system is really easy to use and to implement into your business. Training for the software is fairly easy which is important for new hires and so forth. When you think about any company which provides services in numerous ways, you really want a program that can be seamless throughout the department's and this software does just that.

Incentivized

OPERA has taken a new perspective on how to manage the hospitality industry today and what holds it together with its predecessor Oracle Hospitality (formerly MICROS) is that it allows for better functionality in terms of its interface and the fact that MICROS is an outdated system makes it very susceptible to constant errors in its data system. OPERA, however, has proven itself in every aspect for which it was created and makes it suitable for the hospitality industry.

• So far it has been an overall positive experience. It is easy to use, easy to train employees, and easy to implement into your business.
• It is very beneficial for tracking analytics and running much needed data to watch for trends.
• You can literally track everything down: hospitality needs, bedding costs, shipments, etc.

Incentivized

• We have reached our occupancy goal in the first quarter of 2020 by using OPERA properly.
• Housekeeping reports now better align with the maintenance checklist for repair requests, etc.
• Our company has saved at least 27% in administrative costs and has spent 56% less than in previous years.