Feedonomics vs. Solid Commerce

We have found Feedonomics to be well suited for feed delivery, management and opotimization but could have better AI tools for optimization. A dedicated customer support agent would be great as well as we are managing over $500k/mo in ad spend through their platform. Having to go through an automated support/chat/email is a bit annoying.

Incentivized

Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.

Incentivized

• Catalog optimization
• Product categorization
• API Connections so easy

Incentivized

• It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
• It allowed for multiple skus to change price.
• It allowed for SKU segmentation and multiple attribute tagging.
• When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.

Incentivized

• User Interface
• Catalog Management
• Error Alerting

Incentivized

• As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
• At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
• We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
• We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.

Incentivized

Great, easy to use interface. Don't need to be advanced or technical - but some of the features it might help.

Incentivized

Without a doubt they are a great partner and the service and attention is much better and without a doubt the knowledge of the market and the management of a feed comes from Feedonomics with more experience and quality. We haven't found any other vendor that matches Feedonomics quality and service so we must say they are the best option.

Incentivized

ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets

Incentivized

• Reduction in engineering time
• Increased number of marketing platforms
• Easy testing of new marketing platforms

Incentivized

• They helped us grow significantly from a small e-comm business to almost triple our size in four years.
• They led us to know where our breaking points are in a same day service oriented environment.
• They have great segmentation of SKUs and different pricing options of SKUs.
• They did have some creative thinkers to help their customers but I wouldn't know if they are still there.

Incentivized