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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fin

    Score8.8 out of 10
    N/AFin is an AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.

    $0.99

    one-time fee per outcome

    Outgrow

    Score7.5 out of 10
    Small Businesses (1-50 employees)
    Outgrow enables marketers to create calculators, recommendations, quizzes and polls to better acquire, qualify, and monetize leads. Outgrow is designed so marketers can build these tools without a developer or a designer in minutes. Common Examples of interactive content that you can build with Outgrow include: ROI calculators Cost Calculators Sales lift calculators Graders Knowledge tests Fun quizzes Product recommendations

    $22

    per month per user

    Pricing
    FinOutgrow
    Editions & Modules
    Fin with your current helpdesk
    $0.99
    one-time fee per outcome
    Fin with the Intercom helpdesk
    from $19 + $0.99 per Fin outcome
    per month per seat
    Pro add-on
    from $99
    per month
    Freelancer Plan
    $22
    per month per user
    Freelancer Pro
    $45
    per month per user
    Essentials Plan
    $115
    per month for 3 users
    Business Plan
    $720
    per month
    Enterprise Plan
    Custom Pricing
    Agency Plan
    Custom Pricing
    per Client
    Offerings
    Pricing Offerings
    FinOutgrow
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details90-Day Money-Back Guarantee Fin includes a 90-day money-back guarantee. Customers must use Fin in at least 250 conversations during the first 90 days of their subscription following the trial period. Customers who are not satisfied may request a refund within 90 days of starting their subscription. Eligibility: Available to high-volume customers handling more than 250,000 conversations per month in North America and Europe.Outgrow also offers the option to build interactive content including calculators, quizzes, recommendations, polls and graded tests for clients. Pricing varies based on the number of experiences built and the complexity of each experience.
    More Pricing Information
    Community Pulse
    FinOutgrow
    Considered Both Products
    Fin
    No answer on this topic
    Outgrow
    Chose Outgrow
    Limited functionalities, and limited design options. I really only want to implement a solution if it truly fits with the rest of my website and the level of quality of the rest of my products. When looking at the features and usability of Convertcalculator I felt that it did …
    Incentivized
    Chose Outgrow
    Typeform doesn't provide a way to build calculators with sliders.
    Incentivized
    Key User Insights
    Would buy again
    99%
    Would buy again
    424 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    341 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    417 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    230 Answers
    100%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    286 Answers
    88%
    Implementation went as expected
    7 Answers
    Features
    FinOutgrow
    Content Creation
    Comparison of Content Creation features of Fin and Outgrow
    Feature
    Fin
    -
    Ratings
    Outgrow
    6.2
    32 Ratings
    23% below category average
    Ideation00 Ratings7.031 Ratings
    Approval workflows00 Ratings6.517 Ratings
    Content collaboration00 Ratings5.025 Ratings
    Content Publishing
    Comparison of Content Publishing features of Fin and Outgrow
    Feature
    Fin
    -
    Ratings
    Outgrow
    6.8
    38 Ratings
    14% below category average
    Content hub00 Ratings5.527 Ratings
    Forms / Gated content00 Ratings7.032 Ratings
    Embedded CTAs00 Ratings6.134 Ratings
    Content distribution00 Ratings9.11 Ratings
    Content promotion00 Ratings7.030 Ratings
    Content automation00 Ratings6.025 Ratings
    Content Reporting & Analytics
    Comparison of Content Reporting & Analytics features of Fin and Outgrow
    Feature
    Fin
    -
    Ratings
    Outgrow
    6.3
    39 Ratings
    16% below category average
    Audience profiling and targeting00 Ratings6.629 Ratings
    Closed-loop tracking and reporting00 Ratings6.530 Ratings
    Content performance analytics00 Ratings5.535 Ratings
    Campaign optimization dashboard00 Ratings5.528 Ratings
    Competitive analytics00 Ratings7.31 Ratings
    Best Alternatives
    FinOutgrow
    Small Businesses
    No answers on this topic
    Contently
    Score9.9 out of 10
    Medium-sized Companies
    No answers on this topic
    CoSchedule Marketing Suite
    Score10 out of 10
    Enterprises
    Sprinklr Service
    Score7.9 out of 10
    PathFactory
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FinOutgrow
    Likelihood to Recommend
    8.9
    (490 ratings)
    7.5
    (42 ratings)
    Likelihood to Renew
    10.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (398 ratings)
    8.0
    (3 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.4
    (11 ratings)
    9.4
    (4 ratings)
    Online Training
    7.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FinOutgrow
    Likelihood to Recommend
    Fin
    I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.
    Incentivized
    Read full review
    Outgrow
    Well suited: When you want (potential) customers to quickly determine if your product or service is right for them. I noticed that we could make a very honest calculation tool that shows how quickly our car sharing service is beneficial to customers. These types of calculations are difficult to convey in text. Less appropriate: The length of your calculation has to be in line with what the engagement people have with your product or service. We want to determine if a shared car is interesting, so we don't want 10+ questions. But if you're selling a house you can include more questions.
    Read full review
    Pros
    Fin
    • The AI agent can answer our users' questions accurately based on the information available in our Help Center.
    • Ability to set up workflows and procedures helps our team automate repetitive tasks.
    • The inbox layout is clean and easy to navigate, and we can set views to suit our preferences.
    Incentivized
    Read full review
    Outgrow
    • Outgrow provides a comprehensive knowledge base, which allows you to quickly become adept at using their platform.
    • They don't make any assumptions. When your quiz or calculator is ready to go live, they offer you an in-depth checklist of ideas to promote it.
    • They ensure that you have a high degree of creativity.
    Read full review
    Cons
    Fin
    • I wish I could pull reports on the conversations that have been closed.
    • I wish I could tag fin categories in addition to our live help desk conversations so I can get a good read on the types of questions users are asking.
    Incentivized
    Read full review
    Outgrow
    • The UI is a bit elaborate, it seems a bit too much when I want something basic
    • The results emails were a bit confusing to setup but support was great in getting this fixed
    • Only one Admin can use the basic service
    Incentivized
    Read full review
    Likelihood to Renew
    Fin
    We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
    Incentivized
    Read full review
    Outgrow
    No answers on this topic
    Usability
    Fin
    Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.
    Read full review
    Outgrow
    It is a no code platform that makes content creation very easy with pre-built templates and strong lead generation tools. However, customisation options are limited , complex logic can be tricky and better content organisation is needed for a large scale use. Overall, it's user friendly but needs improvement in scalability and flexibility.
    Read full review
    Reliability and Availability
    Fin
    always there
    Incentivized
    Read full review
    Outgrow
    No answers on this topic
    Performance
    Fin
    Fin is super quick and top notch.
    Incentivized
    Read full review
    Outgrow
    No answers on this topic
    Support Rating
    Fin
    I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.
    Incentivized
    Read full review
    Outgrow
    Support is very responsive and is quick to respond to questions and problems. Outgrow sometimes changes their pricing and plan structures and add/remove options without properly relaying the info to customers. They could do a better job with communications and being upfront with the pricing plans people sign up for.
    Incentivized
    Read full review
    Online Training
    Fin
    It was great. We were able to walk through step by step and get our questions answered along the way.
    Incentivized
    Read full review
    Outgrow
    No answers on this topic
    Implementation Rating
    Fin
    The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
    Incentivized
    Read full review
    Outgrow
    No answers on this topic
    Alternatives Considered
    Fin
    Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.
    Read full review
    Outgrow
    The previous tools we used had no ability to make numerical calculators and limited logic jump features within surveys (if someone answers question one a particular way, skip question two, etc.) and more limited ability to direct people toward different outcomes based on how they answered questions in the surveys. Many of them didn’t have native integrations with Marketo either. These were critical features that we needed so we decided to switch to outgrow.
    Incentivized
    Read full review
    Scalability
    Fin
    The product is very scalable and has helped us scale our user base and onboard 10x the users in just one month. We couldn't have done it without Fin
    Incentivized
    Read full review
    Outgrow
    No answers on this topic
    Return on Investment
    Fin
    • New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
    • Enabling Fin has also reduced our response time and allowed us to meet SLA's.
    Incentivized
    Read full review
    Outgrow
    • Outgrow has helped me sell more life insurance through the use of interactive calculators.
    • Outgrow has helped me attract more referral partners thus helping my agency grow.
    • Outgrow saved my agency money because I was able to cancel subscriptions to other services which offered fewer features.
    Read full review
    ScreenShots

    Fin Screenshots

    Screenshot of Fin handling a complex query. Fin can securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.Screenshot of Fin works across phone, email, chat, Slack, and more so every customer receives accurate, personalized responses, wherever they reach out.Screenshot of Procedures to train Fin to handle queries with multiple steps, business logic and third-party systems from start to finish. Natural language instructions can be combined with deterministic controls to create powerful Procedures that follow exact rules when needed.Screenshot of AI powered Insights and QA products, proactively showing you dominant and emergent trends and topics in your customer experience, as well as one-click recommendations to set live and immediately improve Fin's performance.Screenshot of Fin Operator. It spots problems, finds opportunities to improve, and acts on them, for example tuning Fin, keeping knowledge current, and scaling automation as business needs changes.Screenshot of the interface to customize Fin's tone of voice, teach it support knowledge and policies, and configure how it handles complex tasks in over 45 languages.

    Outgrow Screenshots

    Screenshot of Results Page of a Calculator with Lead Generation form and CTAScreenshot of Analytics Tab: Funnel Visualization of a Completed QuizProduct screenshot