TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fiserv Director

    Score8 out of 10
    N/ADirector from Fiserv is offered by the vendor as a fully customizable suite of solutions that work separately and together to meet any specific ECM needs. No matter what type of document a business needs to use, from ID cards to legacy reports, these solutions can help scan, import, store, modify and distribute the documents electronically.N/A

    Nuxeo

    Score7.9 out of 10
    N/AThe Hyland Nuxeo Platform is a cloud-native, cloud-first, scalable solution which utilizes automation technologies to improve efficiencies, increase accuracy, and provide its capabilities. With it’s low-code technology, organizations can implement Hyland’s Nuxeo Platform with customizable features that allow organizations to develop a creative workflow. Employees can then create, tag, organize, and share dynamic content, including rich media and 3D digital assets and their metadata to be used in…N/A
    Pricing
    Fiserv DirectorNuxeo
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Fiserv DirectorNuxeo
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Fiserv DirectorNuxeo
    Considered Both Products
    Fiserv
    No answer on this topic
    Hyland
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    95%
    Would buy again
    20 Answers
    Delivers good value for the price
    No answers on this topic
    94%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    79%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    No answers on this topic
    85%
    Implementation went as expected
    17 Answers
    Features
    Fiserv DirectorNuxeo
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Fiserv Director and Nuxeo
    Feature
    Fiserv Director
    7.1
    1 Ratings
    13% below category average
    Nuxeo
    8.0
    23 Ratings
    1% below category average
    Content capture & imaging8.01 Ratings8.220 Ratings
    File sync, storage & archiving8.01 Ratings8.123 Ratings
    Document management7.01 Ratings8.221 Ratings
    Records management6.01 Ratings8.120 Ratings
    Content search & retrieval7.01 Ratings8.122 Ratings
    Enterprise content collaboration7.01 Ratings7.818 Ratings
    Content publishing & creation6.01 Ratings8.022 Ratings
    Security, risk management & information governance8.01 Ratings7.419 Ratings
    Contract lifecycle management7.01 Ratings8.216 Ratings
    Automated workflows7.01 Ratings8.223 Ratings
    Artificial intelligence7.01 Ratings7.317 Ratings
    Integration7.01 Ratings8.720 Ratings
    Mobile support00 Ratings7.115 Ratings
    Best Alternatives
    Fiserv DirectorNuxeo
    Small Businesses
    Egnyte
    Score9.3 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Fiserv DirectorNuxeo
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.5
    (23 ratings)
    Usability
    -
    (0 ratings)
    6.7
    (12 ratings)
    Performance
    -
    (0 ratings)
    7.5
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    6.6
    (11 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (12 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Fiserv DirectorNuxeo
    Likelihood to Recommend
    Fiserv
    Great for financial institutions. Integrates well with the Fiserv Premier suite. Easily imports bank reports that are generated from the Fiserv Core banking system. Would like to see more dynamic of purging documents automatically. Would like to see more functionality that is native to the Fiserv Premier application rather than having to purchase additional modules to expand its functionality.
    Incentivized
    Read full review
    Hyland
    Nuxeo works very well for us as a Digital Media Asset Management tool. I understand given its flexibility, it has also been used for managing insurance claims. It seems to be well suited for uses where some customization is required, yet there is a desire to leverage best practices, reusable code components.
    Incentivized
    Read full review
    Pros
    Fiserv
    • Records retention
    • Electronic document workflow
    • Easily importing of electronic documents
    Incentivized
    Read full review
    Hyland
    • The platform has Lots of option to protect assets, review and share with the required people.
    • It provides a seamless transition from SharePoint which is extremely useful for our business as we have tons of data stored on SharePoint.
    • It is a powerful tool, especially for searching - since the indexing is super fast unlike other platforms.
    Incentivized
    Read full review
    Cons
    Fiserv
    • More refined configuration of when to purge documents (ex. would like to see the ability to more dynamically purge documents such as the ability to purge documents x number of years after a loan has been paid in full).
    • Include functionality that is native to the application without having to pay for additional modules (ex. ability to configure automatic importing of PDFs without using an index file requires a separate PDF Data Input Filter module).
    • Would like to see the ability to automatically populate the Institution number in Director Unity Client.
    • Would like to have seen Fiserv move off Internet Explorer faster than it has. Workflows will only appear as an option in Web Director if used in Internet Explorer.
    Incentivized
    Read full review
    Hyland
    • Public documentation - it has some + public forums, but we felt more is needed
    • Back-end management - the web UI is fancy, but it sometimes translates to some tough to understand implementations
    • Starting sequence of on-premise installations - Java gibberish in the logs; sifting is required to identify real issues from acceptable ones
    • No built-in monitoring and performance alerting
    Incentivized
    Read full review
    Usability
    Fiserv
    No answers on this topic
    Hyland
    Nuxeo provides a
    WebUI that they are always improving based on customer feedback. The interface is designed with flexibility in
    mind - this means that it must be customized to the business's use case before
    it can achieve its maximum usability.

    The Nuxeo Studio
    interface provides developers and administrators the building blocks to achieve
    much of this customization - they just need to put the building blocks together
    in ways that best meet the end users' needs.
    The API and SDKs allow for more advanced customization.
    Incentivized
    Read full review
    Performance
    Fiserv
    No answers on this topic
    Hyland
    This is something that we have struggled with a bit. We push the boundaries of Nuxeo in this area, both with the number of assets and the size of assets. We have a lot of large, long videos, and we are continually tuning performance in this area.
    Incentivized
    Read full review
    Support Rating
    Fiserv
    No answers on this topic
    Hyland
    Nuxeo support is very willing to help whenever there is an issue. We have a weekly touchbase with someone from the Nuxeo team that we discuss any development issues with, and there is an open line of communication between our team and the Nuxeo team. They have been supporting us phenomenally, every step of the way.
    Incentivized
    Read full review
    In-Person Training
    Fiserv
    No answers on this topic
    Hyland
    I attended instructor-led trainings at a couple of points when I was first beginning to serve as project manager on Nuxeo projects. The first one that I attended was meant for business users and decision-makers. The second one was meant for system administrators. The first one provided a great introduction, through demos, of how Nuxeo could be adapted to very different business use cases. The second one, like many instructor-led trainings, was meant for users of a variety of skill levels, and so it could be a bit slow at times for students with a stronger technical background, but the instructor was able to include more advanced components as well.
    Incentivized
    Read full review
    Online Training
    Fiserv
    No answers on this topic
    Hyland
    Nuxeo University provides an ideal starting point for developers and system administrators who are new to the Nuxeo platform. So, in terms of online training for developers and administrators, the learning paths are definitely available. In terms of training for end users: keep in mind that Nuxeo is a foundation with building blocks - what you do with those building blocks is up to you and depends on your business's specific use cases. For this reason, end-user training is largely up to you because it will need to depend on how you've built and configured the system. That said, I've seen the companies that I've worked with configure the system based largely on end-user input, and so it has fit very closely with what those users wanted to do and how they wanted to do it. In cases where elements of the UI weren't fitting quite right with what users naturally wanted to do, based on their process flows, we've often found it easy enough to adapt the UI to the users, rather than using training to adapt the users to the UI.
    Incentivized
    Read full review
    Implementation Rating
    Fiserv
    No answers on this topic
    Hyland
    The technical support team of the Nuxeo was always on the go to help us. Being an IT technician, I haven't faced any such issue, but the problem was that it took much longer than anticipated. Otherwise, we didn't need to get other implementation partners to help us in its implementation.
    Read full review
    Alternatives Considered
    Fiserv
    We selected Director because it easily integrates with Fiserv Premier core banking system. We have been using Fiserv Director for over 12 years. We haven't evaluated alternatives since moving to Fiserv Director. We did use Metaviewer prior to Fiserv Director which didn't have nearly as much functionality as Director.
    Incentivized
    Read full review
    Hyland
    It is built on open-source technologies. A very small footprint is required to run it. It can be run in a cloud and utilize the power of cloud services, unlike other competitors.
    Incentivized
    Read full review
    Return on Investment
    Fiserv
    • Increased efficiency for records retention adherence.
    • Allows staff to easily and quickly retrieve electronic documents.
    • Effectively electronically route documents that require tracking, approval, and storage using workflows.
    Incentivized
    Read full review
    Hyland
    • Excellent management of curriculum content so we know where, when, and how it is used.
    • Reuse of content is a big use case and Nuxeo manages content, so we can do it.
    • Roles are very flexible and allow us to actively manage users, contractors, and administrators.
    Incentivized
    Read full review
    ScreenShots

    Nuxeo Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot