Customizable and incredible support from the support teams!
January 29, 2021

Customizable and incredible support from the support teams!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nuxeo

Nuxeo is currently being used across most of the organization globally to find and surface assets to other people. Before, people had problem finding assets and would often reshoot items that already existed, or they would have to reach out regionally to receive those assets. We also had many digital asset management systems in use globally, but we are slowly beginning to sunset those systems in favor of one global platform that everyone can use.
  • Searchability
  • Support for its customers
  • Continuous improvements to functionality
  • Lack of a select all button in Nuxeo
  • Lack of a back button when in the filters
  • Sunset multiple DAM systems globally, saving hundreds of thousands of dollars
Nuxeo support is very willing to help whenever there is an issue. We have a weekly touchbase with someone from the Nuxeo team that we discuss any development issues with, and there is an open line of communication between our team and the Nuxeo team. They have been supporting us phenomenally, every step of the way.

Do you think Nuxeo delivers good value for the price?

Not sure

Are you happy with Nuxeo's feature set?

Yes

Did Nuxeo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nuxeo go as expected?

Yes

Would you buy Nuxeo again?

Yes

I don't know how usable Nuxeo is out of the box -- If you are wanting something out of the box, Nuxeo may not be your answer. However, one of the chief strengths of Nuxeo is how customizable it is and how much you can tweak it to capture your needs properly. Out of the box, the usability may not be great, especially if you are looking for specific things, but overall, after some development work, we have it doing many of the things we had initially planned for in a digital asset management system.
Nuxeo is well suited to be used as a digital asset management system. It is good to be used as a central repository for images and information, and is set up well to distribute assets as well. Our company is trying to reduce the usage of WeTransfer and Dropbox as well, and to this end Nuxeo can hold assets that are only meant to be seen by some people. I would not recommend Nuxeo as any other tool however, and it is not a replacement for a robust SPM tool or copy management tool.

Nuxeo Feature Ratings

Content capture & imaging
Not Rated
File sync, storage & archiving
9
Document management
8
Records management
8
Content search & retrieval
9
Enterprise content collaboration
Not Rated
Content publishing & creation
Not Rated
Security, risk management & information governance
Not Rated
Contract lifecycle management
Not Rated
Automated workflows
7
Artificial intelligence
7
Mobile support
Not Rated
Integration
Not Rated