Fiserv Wealth Management Network vs. TIBCO BusinessConnect

Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.

Incentivized

If the environment has many different protocols for data exchange between partners and most of the protocols follow some standards like EDI X12, TIBCO BusinessConnect should be a good tool to take care this business use case. If the environment has a few simple protocols for data exchange, e.g. SFTP, FTPS or emails, some lighter weight tools will be enough and TIBCO BusinessConnect may be an overkill tool.

Incentivized

• R&D is fantastic as they have the resources
• Online resources to help figure things out
• Easy to navigate

Incentivized

• TIBCO EDISIM supports customizing X12 messages as per client requirment.
• TIBCO EDISIM supports exporting customized messages to EDItoXML and XML to EDI transformation artifacts.
• BusinessConnect engine architecture processes customized messages (an organization can customize message as per their need).
• TIBCO BusinessConnect supports multiple hosts to exchange messages. One can build B2B hub/platform using this feature.

• Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
• the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
• more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

Incentivized

• When a new version is released, its better to test it thoroughly before letting customers apply the release in their real time environment. There were missing functionalities from the previous versions which were not identified ahead of time.

Incentivized

Far superior in my opinion. More features, easier to navigate and superior customer service

Incentivized

The main reason TIBCO BusinessConnect was selected is because of the overall solution it provides with the different TIBCO products. Since TIBCO BusinessWorks and TIBCO Enterprise Message Service are already in place and the canonical model is already built and integrated into the Information Bus, TIBCO BusinessConnect is the best tool to work with them.

Incentivized

• Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
• Standardized platform for our staff which translates to better retention and a lower training effort.
• Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Incentivized

• Single place to manage BW and BC components