Five9 Intelligent Virtual Agent vs. Microsoft Copilot Studio

It works great in the pre-qualify area

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It has performed exceptionally well where I have required deep contextual understanding , multi deimension analysis or web research. Recently it helped me in the implementation of SAP Project. It helped to prepare documentation like business blue prints, conduct workshops. Understand business requirement with the help of reviewing the information by summarizing.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Recording
• Queue Management
• Reporting
• Insights

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Agentic workflows
• AI chatbots
• Deploying via Teams
• Multiple knowledge sources

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• more training would be good
• documentation and case study materia;

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Ability to combine multiple sources in one query (indexing)
• SharePoint integration - word count limit detrimental
• Clearer communication and understanding of features and limitations

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

At first, it stands out in integrating with the Microsoft ecosystem like Teams, Word, and Outlook. It makes simple for creation and deployment of AI agents and tools with out heavy coding. Great for the purpose of creating AI chat bots for regular tasks. It is excellent for quickly running mock demos.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I would give 9 as it works well for us by utilizing the agentic part we are able to utilize the capabilities of copilot studio, If the billing structure and hallucinations can be corrected I would have given 10 as well. I would recommend everyone to give it a try if you want to up your game in Agentic AI with clients.

No performance issue till date.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We had an excellent experience during the online training of Microsoft Copilot Studio. We were given training which included complete informations in the session. The session include the how we can use it. It gave us the complete guide. We had recorded sessions for future reference.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It does an excellent cost-effective job

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is worldwide accepted and we already have the workspace and other tools from Microsoft family which compels us to go for copilot rather than google as it gives you wide range to explore in other areas in the same workspace. Rating and worldwide acceptance is more for Microsoft when compared to any other tool with respect to Agentic AI platform.

As it is low code it empowers everyone even with non technical person to create and deploy and publish the custom agents. Then agents can operate and plan, learn and scale the complex and challenging tasks across the entire business process. It helps to connect with data and take respective action.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Not used.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• increase in ROI
• increase in Client Satisfaction
• increase in Productivity

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Speed of delivery
• Scale of deployment
• Increase of access

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info