TrustRadius

Five9 Intelligent Virtual Agent vs. Yellow.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 9.4 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Yellow.ai
Score 8.7 out of 10
N/A
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
Pricing
Five9 Intelligent Virtual AgentYellow.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentYellow.ai
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—Contact vendor for pricing information.
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentYellow.ai
Top Pros

No answers on this topic

Top Cons

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Five9 Intelligent Virtual AgentYellow.ai
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User Ratings
Five9 Intelligent Virtual AgentYellow.ai
Likelihood to Recommend
9.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
Five9 Intelligent Virtual AgentYellow.ai
Likelihood to Recommend
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Yellow.ai
I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
Verified User
Anonymous
Read full review
Pros
Five9
  • pre qualify processing
  • real time analytics
  • scores calls quality
SM
steven mikutel
Information Technology Auditor
Read full review
Yellow.ai
  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Cons
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Yellow.ai
  • Shopping features in bot
  • pricing
  • app integration
Lekha Tharoor | TrustRadius Reviewer
Lekha Tharoor
Digital Marketing Manager
Read full review
Alternatives Considered
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Yellow.ai
The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
Verified User
Anonymous
Read full review
Return on Investment
Five9
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
Yellow.ai
  • Chatbot is another touch point for customer to do servicing of their loan.
  • The following are the benefits for the customers.
  • Avoid long wait times to reach agent.
  • Get quick and reliable and up to date information.
  • Easy and guided self-service journey.
  • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
  • 24 X 7 availability.
  • Increased customer satisfaction.
  • Reduction in customer support manpower.
Verified User
Anonymous
Read full review
ScreenShots