Five9 vs. Genesys IVR
Five9 vs. Genesys IVR
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Genesys IVR | N/A | Genesys provides IVR (interactive voice response) products and services. | N/A |
Five9 | Genesys IVR | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Genesys IVR | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Genesys IVR | |
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Small Businesses | CloudTalk Score 8.5 out of 10 | RingCentral Contact Center Score 8.0 out of 10 |
Medium-sized Companies | CloudTalk Score 8.5 out of 10 | Zoom Contact Center Score 8.9 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Verint Speech and Text Analytics Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Genesys IVR | |
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Likelihood to Recommend | 7.0 (38 ratings) | 9.3 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Availability | 9.0 (1 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (9 ratings) | - (0 ratings) |
Online Training | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Professional Services | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
Five9 | Genesys IVR | |
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Likelihood to Recommend | ![]() Five9
| ![]() Genesys
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Pros | ![]() Five9
| ![]() Genesys
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Cons | ![]() Five9
| ![]() Genesys
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Likelihood to Renew | ![]() Five9
| ![]() Genesys No answers on this topic |
Usability | ![]() Five9
| ![]() Genesys No answers on this topic |
Reliability and Availability | ![]() Five9
| ![]() Genesys No answers on this topic |
Performance | ![]() Five9
| ![]() Genesys No answers on this topic |
Support Rating | ![]() Five9
| ![]() Genesys No answers on this topic |
Online Training | ![]() Five9
| ![]() Genesys No answers on this topic |
Implementation Rating | ![]() Five9
| ![]() Genesys No answers on this topic |
Alternatives Considered | ![]() Five9
| ![]() Genesys
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Contract Terms and Pricing Model | ![]() Five9
| ![]() Genesys No answers on this topic |
Scalability | ![]() Five9
| ![]() Genesys No answers on this topic |
Professional Services | ![]() Five9
| ![]() Genesys No answers on this topic |
Return on Investment | ![]() Five9
| ![]() Genesys
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ScreenShots | Five9 Screenshots |