Five9 vs. Kore.ai
Five9 vs. Kore.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Kore.ai | N/A | Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Kore.ai | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Kore.ai | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Kore.ai | |
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Likelihood to Recommend | 8.4 (36 ratings) | 8.5 (2 ratings) |
Usability | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | 8.0 (8 ratings) | 9.0 (2 ratings) |
Five9 | Kore.ai | |
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Likelihood to Recommend | Five9 | Kore.ai |
Pros | Five9 | Kore.ai |
Cons | Five9 | Kore.ai No answers on this topic |
Usability | Five9 No answers on this topic | Kore.ai |
Support Rating | Five9 | Kore.ai |
Alternatives Considered | Five9 | Kore.ai No answers on this topic |
Return on Investment | Five9 | Kore.ai |
ScreenShots | Five9 Screenshots | Kore.ai Screenshots |