Five9 vs. Streamlit

We use Five9 as a tool to make and receive calls from various departments such as Customer Service, Underwriting, Claims, and others. It's a tool that has helped us complete various tasks to contact our customers. It has also allowed us to replace Zoom Phone, as it makes it easier to assign new contact numbers to agents, while Zoom Phone only allows reusing numbers. It's a good tool with an easy-to-use interface for new users.

Incentivized

- Don't want to pay Tableau $1,000 / seat? Use Streamlit - Want fully custom views and navigation? Use Streamlit - Want access to Machine Learning and not just your dev team? Use Streamlit - Want to keep things internal and secure? Use Streamlit - Want your Data Science team to be able to crank out projects quickly? Use Streamlit - Sick of Jupyter Notebooks and Business Leaders not understanding them? Use Streamlit Our D.S. strategy has moved completely to delivering pages in Streamlit. I can hand an executive a Jupyter notebook and it'll get lost in translation. I can give them sign-in access to a page and they can answer all of their own "What-If?" questions! We've used Streamlit to productize our Data Science and Machine Learning capabilities.

Incentivized

• Inbound and outbound calls it process is so well.
• The service is so good and they give very efficient support in customer need.
• The calls we can do in Five9 include incoming, outgoing, voicemails and we can also send a note to a specific person. It's a very reliable mode of communication.

• Incredibly Easy
• Customizable
• Quick and powerful

Incentivized

• Text. Texting is incredibly difficult on Five9. We've had issues with only some texts logging to Salesforce, issues with threading of text conversations, and issues with having Salesforce contact information appear on the text widget (knowing who you are texting, not just their phone number).
• The interface to "pause" is challenging. There are not good reminders to our reps to remember to pause or log out of Five9. If you forget to log out, this can affect stats about who worked the longest hours that day - and it's hard to know who actually was active on the phones.
• Inbound voicemails are too-easily hidden. It's challenging for a lot of our reps to remember to check their inbound voicemails because it is hard to access them in the Five9 widget.

Incentivized

• Recent Security issues (they quickly released an update to combat this though...)
• Requires a bit of HTML knowledge to really customize. If you're going quick, you don't need HTML though. Streamlit commands will pump your page out fast.

Incentivized

Robust product, great reliability and support.

Incentivized

overall usability is very great. User friendly interface for agents within the Salesforce with the engage button. Easy to go offline and online. Very good Integrations with Salesforce helps lot of clients that implemented Salesforce. As it is cloud based, agents can access it from anywhere. While the agent experience is goof, as a technical person it is hard to manage with the Five9 VCC and also the reporting User Interface is bad and slow when there are large amount of records.

Incentivized

We have had minimal downtime due to system outages since it was implemented.

Incentivized

The system's performance is great. Page loads quickly. Reports are generated quickly and sent to our email or FTP. The integration did not impact the performance of our other applications. We have not seen any drop in the performance of either applications since we performed the integration.

Incentivized

Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Incentivized

I took the certification course for administrator and also received some tips while working with the developer during implementation. The UI was very intuitive, so I was able to figure out how things worked when I configured the users, skills, campaigns, IVR scripts. I worked with the Five9 AI team to beta test Agent Assist.

Incentivized

The implementation team that was assigned to us was great. The project manager was very helpful and managed the timeline very efficiently. The developer was very helpful and provided insights while helping us configure the system.

Incentivized

Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost

Incentivized

I started using Streamlit when it first came out and thought it was really useful and powerful. A few years later and they've really hit their stride! The features / widgets / materials they provide have been well researched, well designed, and well implemented. I will take Streamlit to any future companies I go to as well as be a strong promoter wherever I'm currently at. It's free. It's easy to use. It is really powerful. Sure? You could go pay for a larger system but your Data Science team should be able to handle Streamlit easily. I'd argue a non-technical person spending a few weeks in python could pick up Streamlit really quickly.

Incentivized

We do annual renewals and it's concurrent licensing which is great.

Incentivized

It was very easy to add additional licenses. Once we placed the order, it was activated the following day. Since it's web-based, it's very quick to deploy across multiple sites.

Incentivized

Five9 Professional Services team is very knowledgeable and efficient. I worked with them during implementation and during beta testing for Five9 Agent Assist and Ai Insights.

Incentivized

• Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
• Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
• Cost savings: Five9 requires significantly less management than our previous solutions.

Incentivized

• I've scaled my team 2x since using Streamlit. We show off actual results that users can play with
• We're building a customer facing page that we're going to monetize.
• Incredible amounts of visibility into my team and what we're accomplishing.

Incentivized