Five9 vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.1 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
UJET
Score 9.5 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
Five9UJET
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Five9UJET
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9UJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.7
12 Ratings
4% above category average
UJET
9.1
3 Ratings
8% above category average
Agent dashboard8.912 Ratings9.03 Ratings
Validate callers8.812 Ratings9.53 Ratings
Outbound response8.811 Ratings8.83 Ratings
Call forwarding9.09 Ratings9.42 Ratings
Click-to-call (CTC)8.710 Ratings8.23 Ratings
Warm transfer9.010 Ratings9.73 Ratings
Predictive dialing9.210 Ratings8.83 Ratings
Interactive voice response8.79 Ratings9.53 Ratings
REST APIs8.97 Ratings8.62 Ratings
Call scripts6.610 Ratings9.13 Ratings
Call tracking8.812 Ratings9.53 Ratings
Multichannel integration8.411 Ratings00 Ratings
CRM software integration8.711 Ratings9.03 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.1
21 Ratings
2% below category average
UJET
7.9
1 Ratings
5% below category average
Inbound call routing8.810 Ratings7.01 Ratings
Omnichannel inbound routing9.18 Ratings8.01 Ratings
Recording7.611 Ratings9.01 Ratings
Quality management7.321 Ratings8.01 Ratings
Call analytics8.312 Ratings8.01 Ratings
Historical reporting7.312 Ratings8.01 Ratings
Live reporting8.710 Ratings8.01 Ratings
Customer interaction analytics8.010 Ratings8.01 Ratings
Customer surveys00 Ratings7.01 Ratings
Best Alternatives
Five9UJET
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9UJET
Likelihood to Recommend
8.2
(36 ratings)
9.0
(3 ratings)
Support Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
Five9UJET
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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UJET
Ujet makes your work better because it is easy to change your tagging. You can outbound call in an easy way, and you can connect with a third-party call in an easy way. You can see your availability for work.
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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UJET
  • IVR
  • Outbound Calls
  • Transfer Calls
  • Create Case records in Salesforce
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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UJET
  • sometimes there is latency
  • intermittent issues which is fixed by basic trouble shooting
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Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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UJET
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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UJET
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the implementation and then smoothly transitioned us to their support (customer care) team. We have had biweekly syncs with our customer success manager since our full deployment.
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Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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UJET
  • I can manage my interactions since UJET is able to provide us real time aht
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ScreenShots

Five9 Screenshots

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