Five9 WFO vs. Genesys Cloud CX
Five9 WFO vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Five9 WFO | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Five9 WFO | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 WFO | Genesys Cloud CX | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 WFO | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Five9 WFO | Genesys Cloud CX | |
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Likelihood to Recommend | Five9 No answers on this topic | Genesys |
Pros | Five9 No answers on this topic | Genesys |
Cons | Five9 No answers on this topic | Genesys |
Likelihood to Renew | Five9 No answers on this topic | Genesys |
Usability | Five9 No answers on this topic | Genesys |
Reliability and Availability | Five9 No answers on this topic | Genesys |
Performance | Five9 No answers on this topic | Genesys |
Support Rating | Five9 No answers on this topic | Genesys |
In-Person Training | Five9 No answers on this topic | Genesys |
Online Training | Five9 No answers on this topic | Genesys |
Implementation Rating | Five9 No answers on this topic | Genesys |
Alternatives Considered | Five9 No answers on this topic | Genesys |
Contract Terms and Pricing Model | Five9 No answers on this topic | Genesys |
Scalability | Five9 No answers on this topic | Genesys |
Professional Services | Five9 No answers on this topic | Genesys |
Return on Investment | Five9 No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |