Five9 WFO vs. Sprinklr Service
Five9 WFO vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Five9 WFO | N/A | Five9 WFO, based on the Virtual Observer call center recording and workforce optimization software from Coordinated Systems which was acquired by Five9 in early 2020, enables users to optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, and intraday management. Five9 WFO functionality comes with pre-built integrations for Salesforce, Zendesk, Oracle, and ServiceNow. | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
Five9 WFO | Sprinklr Service | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
Five9 WFO | Sprinklr Service | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Five9 WFO | Sprinklr Service | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Five9 WFO | Sprinklr Service | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 WFO | Sprinklr Service | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.5 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Five9 WFO | Sprinklr Service | |
---|---|---|
Likelihood to Recommend | Five9 No answers on this topic | Sprinklr |
Pros | Five9 No answers on this topic | Sprinklr |
Cons | Five9 No answers on this topic | Sprinklr |
Likelihood to Renew | Five9 No answers on this topic | Sprinklr |
Usability | Five9 No answers on this topic | Sprinklr |
Reliability and Availability | Five9 No answers on this topic | Sprinklr |
Performance | Five9 No answers on this topic | Sprinklr |
Support Rating | Five9 No answers on this topic | Sprinklr |
In-Person Training | Five9 No answers on this topic | Sprinklr |
Implementation Rating | Five9 No answers on this topic | Sprinklr |
Alternatives Considered | Five9 No answers on this topic | Sprinklr |
Return on Investment | Five9 No answers on this topic | Sprinklr |
ScreenShots |