What users are saying about
11 Ratings
48 Ratings
11 Ratings
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Score 8.2 out of 100
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

Fivetran

Fivetran works well when you have a lot of data in different places and want to get it all in one spot. I don't think it's as necessary if you have one cluster that needs to be replicated against and the data could wait a day. In this instance, there are other tools.
Scott Laronge | TrustRadius Reviewer

Twilio Segment

Segment is a great choice for early-stage companies that are looking to experiment with different analytics software, and can afford scaling up Segment to $500-2k+ per month in costs. For companies/websites that require very simple analytics, like tracking conversion rates, a cheaper, less comprehensive piece of analytics software would likely be a bit more suitable.
Fedor Paretsky | TrustRadius Reviewer

Pros

Fivetran

  • Quick replication of data with minimal lag.
  • Automated reporting if data is out of date.
  • The customer support team is relatively good.
Scott Laronge | TrustRadius Reviewer

Twilio Segment

  • Ease of event tracking. Just like Google Analytics, except you can warehouse your own data for a reasonable price. Warehousing your own event data is critical for companies that want to leverage data science at some point in their existence (which should be all companies these days).
  • Price. Startups can get by with the free version of Segment for a long time.
  • Integrations and sources. Segment makes it easy to warehouse other types of data such as Google AdWords, Facebook Ads, etc. It also allows you to send event data to 3rd party services like Google Analytics.
Tim Abraham | TrustRadius Reviewer

Cons

Fivetran

  • A full schema refresh takes us two-three days and knocks us offline from monitoring up-to-date business KPIs, running updated analyses, etc. This is likely due to us having massive amounts of data (from a count(1) perspective, not size of tables perspective).
  • There's little to no progress estimate on the front end UI to see how long this refresh might take and you need to enable back end logging in Amazon to see where it's at in the sync process and derive rough estimates of completion time.
Scott Laronge | TrustRadius Reviewer

Twilio Segment

  • Some connectors (EG HubSpot source) do not have necessary fields/data and it's unclear how to get these built out.
  • Some destination connectors have limitations and can require rework to make the data flowing thru Segment meet the requirements of the ad connectors.
  • Not much consistency across connectors.
  • At scale, can struggle with data volumes and loading data in one sync, causing data to change retroactively.
Anonymous | TrustRadius Reviewer

Usability

Fivetran

Fivetran 9.0
Based on 1 answer
Just need to input connection info.
Scott Laronge | TrustRadius Reviewer

Twilio Segment

No score
No answers yet
No answers on this topic

Performance

Fivetran

Fivetran 8.0
Based on 2 answers
It runs pretty well and gets our data from point A to point cluster quickly enough. Honestly, it's not something I think about unless it breaks and that's pretty rare.
Scott Laronge | TrustRadius Reviewer

Twilio Segment

No score
No answers yet
No answers on this topic

Support Rating

Fivetran

No score
No answers yet
No answers on this topic

Twilio Segment

Twilio Segment 8.3
Based on 11 answers
Over the period it took us to set up, we kept going back to their enablement team to help us with the setup, and they were always ready and were very helpful in the entire process. Even with their documentation, they took the time out to help us work through the process. We've never had a message/email unanswered for more than an hour on working days.
Manan Vora | TrustRadius Reviewer

Alternatives Considered

Fivetran

Honestly, we haven't done much investigation in a while, it just works 360 days of the year. The other five days there may be a hiccup that will throw us a day off of data, but it gets caught up in the end.
Scott Laronge | TrustRadius Reviewer

Twilio Segment

I'm not sure these are "official competitors" (or alternatives) to Segment, but we use them in parallel for different goals. We use Datadog for logging and monitoring and we use Mixpanel to perform data analysis based on the data we gather using Segment (and other sources). I don't think we ever evaluated any other service vs. Segment. I think we got a recommendation on Segment, liked it and decided to use it (and we're happy with it since).
Yaniv Vararu | TrustRadius Reviewer

Return on Investment

Fivetran

  • I don't think about ETL (Extract, Transform and Load).
  • I don't process any ETL, it's set it and forget it.
Scott Laronge | TrustRadius Reviewer

Twilio Segment

  • Saved a ton of time for setting up user tracking
  • Provided user data and tracking visibility to the entire team by turning on the mixpanel integration - this only took a week or so
  • It does get hard to manage all of your events in a clean spreadsheet - you must have 1 person who leads this initiative so that you keep track of events
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Fivetran

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fivetran Editions & Modules

Edition
Starter$1.001
Standard$1.501
Enterprise$2.001
  1. per credit
Additional Pricing Details

Twilio Segment

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Segment Editions & Modules

Edition
Free$0.001
Team$120.002
BusinessContact Sales3
  1. Includes 1,000 visitors/mo
  2. Includes 10,000 visitors/mo
  3. Custom Volume
Additional Pricing Details

Add comparison